• Report: #622820

Complaint Review: FONTANA SUMMIT PETSMART

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  • Submitted: Tue, July 13, 2010
  • Updated: Sun, October 16, 2011

  • Reported By: Sacha T — FONTANA California United States of America
FONTANA SUMMIT PETSMART
15042 Summit Avenue. Fontana CA 92336 Fontana, California United States of America

FONTANA SUMMIT PETSMART DON'T USE THE GROOMER HERE!!!! Fontana, California

*UPDATE Employee: Please....

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They did not disclose the extra charges associated with removing minor matting. And I mean MINOR! When I confronted the girl who helped me (droopy eyed brunette) she was rude about it claiming that she did. She most certainly did not! I had to get a manager involved to formally complain about this employees poor attitude. Use one of the other local groomers. They may cost a hair more, no pun intended, but the job you'll get is much better. They cut my English Springer like a Cocker Spaniel to add insult to injury. This in-store groomer stinks!!


This report was posted on Ripoff Report on 07/13/2010 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/FONTANA-SUMMIT-PETSMART/Fontana-California-92336/FONTANA-SUMMIT-PETSMART-DONT-USE-THE-GROOMER-HERE-Fontana-California-622820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please....

AUTHOR: TK - (USA)

I've got one thing to say.  Minor matting to you clients means major matting.  Plain & simple.  I'm a groomer & so NOT a fan of my company but we get all kinds of people like you stating "Minor" matting.  I don't know what that moron groomer told you but here's the thing about mats.  If you bathe your dog/cat & it's matted, it gets worse.  The worse it gets, the worse it hurts the pet.  The they end up chewing & scratching then it goes as far as ripping the mats out themselves & possibly tearing the skin in the process.  All you have to do is BRUSH YOUR DOG!  Or don't get a long haired dog.  I don't understand pet parents.  The groomer should have talked the matting fees over with you but that's no excuse for neglecting to brush your "minor" mated dog. 
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