- Report: #1009763
Report - Rebuttal - Arbitrate
Complaint Review: FOOD LOVERS DIET
FOOD LOVERS DIETP.O Box 16699, Internet United States of America
FOOD LOVERS DIET Very Bad Customer Service Representatives Dishonest--BAD CUSTOMER SERVICE-- DO NOT RESPECT YOUR TIME or Problem with the COMPANY, Internet
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she stated REGULAR MAIL--I told her thats not the way things work management will NOT do this. She then said "wait until the package is returned, call us back and we will re-ship it" At this point I requested a manager-- she stated she could not because my situation did not require a manager-- all the time her attitude is NASTY and put me the CUSTOMER on edge and angry because my money pay's for this. I had to call back.
Called back and got Alejandra ID#2723 This representative was more backward then the first I requested a manager she stated " I cant give you to a manager until I know what the problem is" I had to re-explain the situation ALL OVER AGAIN she placed me on hold spoke to NAKIA and repeated all of the above and again REFUSED to let me talk with a manager. After 30 minutes of this trash Alejandra said ok I'll give you my manager-- Serjio ID#2860
He stated "I listened to the entire conversation and we are going to refund your money" I said why when you know I wanted to talk with a manager did you not take the call IF YOU'RE a manager? -- He did not answer that question. I asked if he was truly a manager or a customer service representative-- He repeated "we will refund your card" so I now he was NOT a manager SO DISHONEST-- I requested the corporate office number --- He stated that it was the 877 customer service number--- He would not provide a corporate address NOTHING!! Today I'm spending my time on google looking for this companies REAL Information--and I need to contact my back to get my money back.
All of this MESS because they got my address wrong and did not LISTEN when I told them I would not receive the package because of the mistake THEY made. WOW
This report was posted on Ripoff Report on 02/06/2013 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/FOOD-LOVERS-DIET/internet/FOOD-LOVERS-DIET-Very-Bad-Customer-Service-Representatives-Dishonest-BAD-CUSTOMER-SERVICE-1009763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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