- Report: #1008783
Report - Rebuttal - Arbitrate
Complaint Review: FORD MOTOR
FORD MOTORPO 6248 Dearborn, Michigan United States of America
FORD MOTOR Detroit BBB Missing parts Dearborn, Michigan
*Consumer Comment: The BBB Is A Scam.
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local dealer order an owners manual for $ 50.00 plus tax. After I got home I opened
the package and there was NO Navigation manual, my car has factory nav also
as with every new car all manuals are stored in a folder. I clearly thought for 50.00
that would include a folder to store the manuals plus the navigation booklet.
I complainted to the Detroit BBB and it was sent on to FORd Customer Service. I recv'd.
a letter from FORD informing I can download for free all manuals. Sorry folks but
200 pages off my computer is hardly FREE! and I still need and want the storage
case.....besides.........stuffing 200 pages in a small glovebox !!! FORDs letter also
informed be my case was final and closed and an email from the kiss a** Detroit BBB
agreed w/o letting me respond to the final which is always allowed! Ripped OFF
I sure was................I still need a storage folder and my Taurus factory Navigation
is still missing an owners manual!
This report was posted on Ripoff Report on 02/04/2013 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/FORD-MOTOR/Dearborn-Michigan-48126/FORD-MOTOR-Detroit-BBB-Missing-parts-Dearborn-Michigan-1008783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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