• Report: #1024

Complaint Review: FORD Motor Company

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, December 20, 1999
  • Updated: Mon, March 31, 2003

  • Reported By:Tempe Arizona
FORD Motor Company
Detroit MI, MI & Nationwide U.S.A.

Ford Motor Company Defective Paint Alleged ...New Class Action Suit Filed

*UPDATE EX-employee responds: I worked in the paint department, also got in trouble for complaints about paint defects

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

New Class Action Suit Filed Against Ford Defective Paint Alleged

(Item 1 from file: 655) DIALOG(R)File 655:BNA Daily News (c) 1996 Bur. of Natl Affairs Inc. All rts. reserv. 00816497 BNA PRODUCT LIABILITY DAILY December 04, 1995 Motor Vehicles PLAINTIFFS FILE CLASS ACTION AGAINST FORD, ALLEGE COMPANY USED DEFECTIVE PAINT PROCESS ST. PAUL, MN (BNA) --

------------------------------------------------------------------------

For Information on The Class Action, Call: 1-800-506-5152

Four plaintiffs filed a putative class action against Ford Motor Co. in federal court Oct. 30, alleging a defective painting process used on recreational vehicles and trucks caused the paint to peel (Brewbaker v. Ford Motor Co., DC Minn, No. CIV 3-95-972, 10/30/95). The plaintiffs seek to represent all U.S. residents who purchased Mustangs, Bronco IIs, Broncos, Rangers, and F-Series vehicles manufactured during the during the mid-1980s to early 1990s.

The class could number one million, the complaint said. According to the suit, Ford negligently changed its painting process for the vehicles during the mid-1980s. Ford's conduct was so extreme, reckless, and outrageous that it constituted intentional infliction of emotional distress, they alleged.

Ford spokesman Jon Harmon said the company believes the Minnesota suit is duplicative of other lawsuits against it and may seek to have the cases consolidated. Ford does not believe class actions are appropriate for handling customer complaints, Harmon said.

The company has a system in place for customers dissatisfied with its products and would prefer that customers use it. Three-Step Painting Process According to the plaintiffs, Ford used a three-step painting process on all its vehicles until the early 1980s. Electrocoat was first applied to the vehicles, then a spray primer, then an enamel color coat. In an attempt to cut its costs, and without adequate testing, the company decided to eliminate the spray primer process at several production facilities, the complaint alleged.

The suit also names PPG Industries, which manufactured and promoted a electrocoating product called Uniprime. According to the complaint, PPG maintained that Uniprime eliminates the need for a primer layer and encouraged Ford to change its paint process. Between 1984 and 1986, Ford converted plants where the named vehicles were manufactured to the two-stage painting process. However, most Ford automobile manufacturing plants continued using the three-step process, the suit stated.

By 1986, Ford knew the elimination of the primer layer was leading to widespread paint peeling, the complaint said, but the company ignored the indications. Ford did not begin to investigate the peeling paint problem until 1989, the suit alleged. The company determined that ultraviolet light from sunlight penetrated the color coat, destroying the adhesion between the electrocoat and the color coat, the suit contended. Campaign Of Concealment Ford did not reintroduce the three-step painting process until the early 1990s, the complaint said. In the meantime, Ford continued to make and sell vehicles with the paint defect. "Given Ford's inability or unwillingness to immediately eliminate the root cause of the paint peel defect, and the potential billion dollar financial liability if the defect became public knowledge, Ford embarked upon a scheme to conceal the defect," the complaint said.

The company attempted to "buy off" all consumers who complained about peeling paint and embarked on a campaign to conceal the defect from the Federal Trade Commission and various state attorneys general, the suit maintained. The suit claimed that Ford and PPG were negligent in their painting of the vehicles, that they negligently misrepresented the paint application process, and that they breached both express and implied warranties. The suit also asserts counts of fraud and deceit, and breach of the Magnuson-Moss Act.

The suit seeks compensatory and punitive damages and injunctive and declaratory relief. It asked that Ford be ordered to pay the cost of notifying the class of the defect and that it create a fund to pay for all corrective expenses and damages. The plaintiffs are represented by Robert R. Hopper, Charles S. Zimmerman, and Barry G. Reed of Zimmerman Reed in Minneapolis. ----------------------------------------------------------------- Regards, Patrick Assouad

passouad@mnsinc.com

This report was posted on Ripoff Report on 12/20/1999 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/FORD-Motor-Company/Detroit-MI-MI-Nationwide/Ford-Motor-Company-Defective-Paint-Alleged-New-Class-Action-Suit-Filed-1024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on FORD Motor Company

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

I worked in the paint department, also got in trouble for complaints about paint defects

AUTHOR: Donna - (U.S.A.)

I am a former employee of FORD TCAP. I have
worked in the paint department as well as other departments responsible for a quality unit. In 1997 through part of 98 I reported many units coming to predelivery areas with paint defects.

I was ignored and even treated in a hostile manner because of my reporting the defects which included some peeling paint, but mostly dust particles in the painting process. Many different types of reporting to the company on quality issues are basically ingnored.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory