- Report: #774956
Report - Rebuttal - Arbitrate
Complaint Review: FOX RENT A CAR
FOX RENT A CAR2890 West Empire Avenue Burbank, California United States of America
FOX RENT A CAR Be Very Careful When Renting from This Company- Burbank, California
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I said something to her and she said "huh" instead of "pardon me" or something more professional. Not surprisingly, she didn't upgrade me to a different car or offer to make up for their blunder.
I finally got a beat up car full of dents and scratches after half an hour. I was so upset that I forgot to ask for a copy of my rental agreement and of course, they didn't offer me one. I returned the car on the day and hour it was due and thought the nightmare was over.
A few weeks later, I was checking my credit card statement and I noticed they charged me $40 for an extra day of rent. I asked what was going on and they claimed I returned the car late - at 8:53 p.m. instead of before 4 p.m. I told them I wasn't even in Burbank at 8:53 and that I definitely returned the car at 2:30. Thankfully I had a witness, but just the fact that they would stoop so low as to make up a lie like that was astonishing. I asked to speak to a manager and someone named Mario was supposedly going to call me back that day. Did I hear from Mario? That's right, of course not.
The worst car rental company I've ever had to deal with. Don't waste your time or money. Pay a little more and get a decent car and service with no surprises after you return the car.
P.S. Research them on the internet. They've had a number of scams and lawsuits in the past.
This report was posted on Ripoff Report on 09/09/2011 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/FOX-RENT-A-CAR/Burbank-California-/FOX-RENT-A-CAR-Be-Very-Careful-When-Renting-from-This-Company-Burbank-California-774956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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