• Report: #672312

Complaint Review: FREEDOM BOAT CLUB

  • Submitted: Thu, December 16, 2010
  • Updated: Sat, August 25, 2012

  • Reported By: JIMMY WU — MIAMI Florida United States of America
FREEDOM BOAT CLUB
3301 RICKENBACKER CAUSEWAY, KEY BISCAYNE FL 33149 MAIMI, Florida United States of America

FREEDOM BOAT CLUB Mmembership and monthly dues paid, no service, no product once you join and pay MAIMI, Florida

*Consumer Comment: Unfortunately, I agree with this complaint

*Consumer Comment: 9ft boat

*Consumer Comment: 9 ft boat training

*Consumer Comment: FORT LAUDERDALE/MIAMI Freedom Boat Club WORST COMPANY EVER

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Freedom boat club will sell you on Convenience. The fact is there is no convenience. I paid for the membership and addition monthly fee to be a yacht member. However, after payment, I was told that in order to take a yacht (30 feet or larger) out, I would have to start with the 9 footer. So I did. It first started with the orientation of the smallest boat in the club which cost 50.00 USD + gas, and reservation. Reservation itself too 3 week, in order for me to get an orientation. Finally after the orientation, I was told that I had to get go to the US Coast Guard class, pay that, attend 2 days of 8 hour classes in order for me to take the 9 footer out. After the class, it too another 4 weeks to get the smallest boat and take it out. 2 months has pasted, and still no yacht to be had. Once again I asked for the 30 footer, and was told that I had to take the 9 footer out 3 times, for half a day each time before I can take the yacht out. So I did, made appointment it took a total of 6 weeks before I was able to complete the assignment due to lack of boats. Once again I ask for the Yacht. But, once again I was told there is yet another requirement, that I had to take an orientation on a dual engine boat 19 footer before I get yacht. Once again I had to pay 50.00 USD, + gas for the orientation which took 3 weeks to set up. Then again I am told that I have to take the dual engine out 3 times you see where I am going with this. So I did, 3 more time. 6 months has past, still no yacht. I was told that if I wanted a yacht, I had to drive 1 hour north to Fort Lauderdale and get the yacht. However, I have to take yet another orientation, pay in order to have access. So I did, paid, did the orientation. 8 months past, no yacht, the yacht is in service, it was sold out of the club, the owner took it back stop answering calls, e-mail only, we are only open for reservations between 9 to 11 am. If you call after that you will have to call back ect. Ect .ect. after 10 months, I gave up and just purchased a 31 footer for myself. Still I pay the monthly dues for an addition 6 months with no usage because there was no Yacht club boat and the only one they did have needed a captain which cost 150.00 dollars per hour. So I asked if I can put my wife in the club. This way she can use the smaller boats. 6 weeks, it took just to get the paper work, after filling out everything, form Coast guard training, to insurance, to marriage certificate, my wife was told that she could not fax it or e-mail it in, she had to drive all the way to Fort Lauderdale we got the message. They dont want us, they just want the money. it is a complete scam. 2nd they will sell you on selection ob boats. Good luck, http://freedomboatclub.com/locations/11-miami-fl/boats click on the link to the boats they have in Miami. The boats are in the worst possible condition. I suggest you look a the boats before signing up. and dont let them show you a boat that is not even in their fleet (which they did to me) they will tell you that, oh, we have a new..xxx coming in, we have a new XXX in the other club that we will bring down. These are all lies. Gone Fishin, is hardly ever aviable if it is working. I used it once in 12 months. M&M is the wrost ever, drity, torn up, you would not want to bring your family or friends on this. it is embressing. Seerenity, another boat in the same condition. There is only one boat over 30 feet, Daydreamer. That is exactly with it would be a dream, because I have never seen it, when I asked for anythign over 30 feet it is never aviable. Ever. Do not join this club, save your money buy your own boat. It si 100% not worth it. it is a complete scam. The only thing Freedom boat club is good at, is taking your money. When I asked to leave the club, I was told the are going to charge me 2 additional months, because that is on my contract.


This report was posted on Ripoff Report on 12/16/2010 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/FREEDOM-BOAT-CLUB/MAIMI-Florida-33149/FREEDOM-BOAT-CLUB-Mmembership-and-monthly-dues-paid-no-service-no-product-once-you-join-672312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Unfortunately, I agree with this complaint

AUTHOR: Beverhauser - ()

We had the biggest expectations “ever” for this place, but we got extremely disappointed just in our second outing with a boat.

In short: this place lacks customer service (what’s that?), as once you sign up and pay, you are left to the dogs. You will be treated like scum, like dirt, like a drunk-idiot. I really feel sorry for the people working the docks because they probably deal with very difficult people but not (NOT) everybody is a brainless amoeba.

One day when arriving to the docks, I was verbally abused by Chris (?). I really feel sorry for him. He must hate everything about his job. However, that does give him the right to verbally abuse customers, especially a woman in front of her kids. Pathetic.

Enough said.

 

 

 

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#2 Consumer Comment

9ft boat

AUTHOR: ron707 - (United States of America)

I also have had a great time so far with Freedom Boat CLub and really appreciate the training they provide. Mark is awesome! He is tough but really helpful. I grew up on small ski boats, however, I really like the training in docking and the overall safety so far he has provided. The boats r ALL NEW and in GREAT SHAPE! I am so happy to have joining so far ... I'm sorry you are having a bad experience as it is my goal as well to qualify to take out the yacht. I am told it will probably take up to a year. My emails too have been responded to within an hour from Luis every time. I know I have been a bit of a pain cause I was so excited to get going. I love this club and am so happy they are here. 
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#3 Consumer Comment

9 ft boat training

AUTHOR: WaterLogged - (United States of America)

You have to take good with bad. You were upset that u had to do a whole mess of trainings, but the truth is unless you an extremely experienced boater then the training is worth it & I'm willing to bet your just as bad as the rest of them-but YOU think your good- I mean who doesn't want to learn more- but your probably an 'expert' like everyone else. If you can boat well then the training should be quick because you 'know what your doing'. I've been a member for 5 years now and the club is better than it's err been- BRAND NEW BOATS - 15 of them at that! What other club has new boats? NONE, so yes I see why there are rules but the boats look great and everything works- despite what others post- Ive been in the club longer than any of these people and I'm happy- why? Because I follow rules and treat things like they are mine- imagine that!

Like one post says- go check out their boats and stop by to check out the operation- I bet no other club comes close in size or cleanliness.

Buy your own boat- I want to come see it after 6 months of you destroying it
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#4 Consumer Comment

FORT LAUDERDALE/MIAMI Freedom Boat Club WORST COMPANY EVER

AUTHOR: Kelly Brown - (United States of America)

PLEASE JOIN THE FACEBOOK GROUP: Freedom Boat Club Fort Lauderdale & Miami Complaints OR add Freedomboatclub Ftl-Mia Complaints as your friend.

It is quite ironic that when I read all these reviews about Freedom Boat Club, I feel that I have written them myself because everything stated in these reviews are ABSOLUTELY TRUE and I have personally experienced all of situations!! Stay away from this company. They are at minimum HORRIBLE. Not only is the company horrible as a whole, but as people as well. I have been threatened, taken advantage of, treated like DIRT. Everytime you take a boat out (if you get the chance to book one), your family and friends lives are at risk. I too have had boats sink due to their negligence. I can continue about all my HORRIBLE experiences. As the other user ZAK has mentioned, if you are in the state of Florida and experiencing problems, please contact the state Attorney General at MYFLORIDALEGAL.COM. Then file a claim at SAO17.STATE.FL.US and 800HELPFLA.COM.
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