I work in an adjacent office to this company doing loan modifications. I have done loans myself as a mortgage broker. And we came to this mortgage broker to do a loan for us after I got signed on to do business with them myself, while I was also working at the company across the hall. The loan was submitted mid Jan and was to close by Feb 6. We were given a loan commitment and told that everything was fine with the loan a week or two into doing the application.
On the day of the closing Freedom started asking for more conditions from the survey to the termite, to adding different people onto bank accounts, the ridiculousness just carries on. Freedom would get stuck on one thing they needed and then stop underwriting the loan it seemed. The Loan Officer, Chris Desanti, who informed me they were doing this loan as a "favor" for me since I was going to be working there never took any initiative to get this done or take the time to understand anything about this loan.
I was constantly reminded how they were doing this loan for "free" and on one occasion even screamed at by the manager of the office, Gary Delgreco because I was asking to many questions and just trying to get the file closed. This went on over 4 days. Freedom dodged phone calls, avoided emails and told us when they did answer that we were not actually approved but they did not know why. WHAT? I am disgusted by the treatment of the branch and the headquarters in New Jersey. I was also actually fired from the branch by Gary Delgreco for arguing with him over the file and because of this transaction.
The loan officer Chris Desanti was incompetent as was the underwriter and the processor and Gary Delgreco the manager seemed to sit idly by doing nothing as this fell to pieces. They wasted days of our time, as well as the title company, the realtor, the closer, the seller not to mention when we did get the approval the rate was higher than what was quoted on the GFE, and I was told now the branch had to charge .50% for loan origination because my husbands score was a few points below 620 when at the time of submission the loan officer, Chris Desanti was provided with paperwork showing an error on my husbands credit and that it needed to be rapid rescored. He did nothing.
When asked about it on the day of closing Chris Desanti said it was too much trouble. I guess me paying $1300 instead of them doing their job was less trouble. My husband was discriminated against as a soldier in qualifying for a VA loan, his income calculated incorrectly and then denied based off of their incorrect income calculations and refusal to count any income from the army, when he has been employed over 13 yrs by them. I also feel discriminated against as a new employee to be fired over this loan. I am totally disgusted and outraged and am more than willing to share with anyone who is interested in learning more about this shady company and their practices, as I witnessed many. What an eye opening experience as a mortgage broker who has been employed in the field for years to see these guys "at work". Feel Free to contact me at anytime.
Boca Raton, Florida