- Report: #422600
Report - Rebuttal - Arbitrate
Complaint Review: FREEDOM MORTGAGE, Chris Desanti And Gary Delgreco
FREEDOM MORTGAGE, Chris Desanti And Gary Delgreco907 Pleasant Valley Avenue, Suite 3 Mount Laurel, New Jersey U.S.A.
FREEDOM MORTGAGE: Mount Laurel New Jersey, Branch: Delray Beach Chris Desanti And Gary Delgreco Lost home due to negligence and discrimination Mount Laurel New Jersey
*REBUTTAL Individual responds: Sara Guenzler, Morally Bankrupt
*REBUTTAL Individual responds: Sara Guenzler, The truth hurts, escpecially when you are a liar.
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On the day of the closing Freedom started asking for more conditions from the survey to the termite, to adding different people onto bank accounts, the ridiculousness just carries on. Freedom would get stuck on one thing they needed and then stop underwriting the loan it seemed. The Loan Officer, Chris Desanti, who informed me they were doing this loan as a "favor" for me since I was going to be working there never took any initiative to get this done or take the time to understand anything about this loan.
I was constantly reminded how they were doing this loan for "free" and on one occasion even screamed at by the manager of the office, Gary Delgreco because I was asking to many questions and just trying to get the file closed. This went on over 4 days. Freedom dodged phone calls, avoided emails and told us when they did answer that we were not actually approved but they did not know why. WHAT? I am disgusted by the treatment of the branch and the headquarters in New Jersey. I was also actually fired from the branch by Gary Delgreco for arguing with him over the file and because of this transaction.
The loan officer Chris Desanti was incompetent as was the underwriter and the processor and Gary Delgreco the manager seemed to sit idly by doing nothing as this fell to pieces. They wasted days of our time, as well as the title company, the realtor, the closer, the seller not to mention when we did get the approval the rate was higher than what was quoted on the GFE, and I was told now the branch had to charge .50% for loan origination because my husbands score was a few points below 620 when at the time of submission the loan officer, Chris Desanti was provided with paperwork showing an error on my husbands credit and that it needed to be rapid rescored. He did nothing.
When asked about it on the day of closing Chris Desanti said it was too much trouble. I guess me paying $1300 instead of them doing their job was less trouble. My husband was discriminated against as a soldier in qualifying for a VA loan, his income calculated incorrectly and then denied based off of their incorrect income calculations and refusal to count any income from the army, when he has been employed over 13 yrs by them. I also feel discriminated against as a new employee to be fired over this loan. I am totally disgusted and outraged and am more than willing to share with anyone who is interested in learning more about this shady company and their practices, as I witnessed many. What an eye opening experience as a mortgage broker who has been employed in the field for years to see these guys "at work". Feel Free to contact me at anytime.
Boca Raton, Florida
This report was posted on Ripoff Report on 02/10/2009 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/FREEDOM-MORTGAGE-Chris-Desanti-And-Gary-Delgreco/Mount-Laurel-New-Jersey-08054/FREEDOM-MORTGAGE-Mount-Laurel-New-Jersey-Branch-Delray-Beach-Chris-Desanti-And-Gary-Del-422600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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