- Report: #906381
Report - Rebuttal - Arbitrate
Complaint Review: FRONTIER AIRLINES
FRONTIER AIRLINES7001 TOWER RD. DENVER, CO. CANTON, Ohio United States of America
FRONTIER AIRLINES FRONTIER AIRLINES We will get u there, when we are good & ready. CANTON, Ohio
*Author of original report: Frontier Airlines Update 7/12/12
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At 1pm we were all told the flight was cancelled due to Mechanical Problems and he could not get out on another Frontier Flight until SAT. 6/10/12. This was unacceptable. Work days have been taken off, vacation days were being used, he needed to get to Jackson Hole Wyo.
He complained to the manager on the phone and was told all they could do was give a $200 voucher on a future Frontier flight. NO REFUNDS, NO FREE LUGGAGE ON SAT's FLIGHTS. They didn't care that they had a plane full of paying customers who are not able to maintain Frontier's equipment and planes. That is FRONTIER'S RESPONSIBILITY. Frontier hires their maintenance workers. Get another plane for your paying customers. Who can plan for and allow 3 extra days to get to one's destination?? Who would want to fly Frontier Airlines again to use their lousy $200 travel voucher on a FULL FARE FLIGHT? Get your act & maintenance together, or let someone else do it right.
There was also a $35 cab ride back home after spending half a day in line trying to get information, options, and any resolutions at Akron Canton Airport / Frontier Airline counters.
WARNING: IF YOU BUY A TICKET ON FRONTIER, DON'T COUNT ON GETTING WHERE YOU NEED TO GO ON TIME, OR EVEN ON THE DAY YOU NEED TO GET THERE. DON'T EXPECT MUCH AND YOU WON'T BE DISAPPOINTED.
This report was posted on Ripoff Report on 07/03/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/FRONTIER-AIRLINES/CANTON-Ohio-44709/FRONTIER-AIRLINES-FRONTIER-AIRLINES-We-will-get-u-there-when-we-are-good-ready-CANTON-906381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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