- Report: #1035060
Report - Rebuttal - Arbitrate
Complaint Review: FRY'S ELECTRONICS Las Vegas
FRY'S ELECTRONICS Las Vegas6845 South Las Vegas Blvd. Las Vegas, NV 89119 Las Vegas, Nevada United States of America
FRY'S ELECTRONICS Las Vegas John Oca - salesman SCAM RESTOCKING FEE AT FRYS AND DISHONEST SALEMAN Las Vegas, Nevada
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Then, the other buyer said to me "You know they have 15% RESTOCKING FEE". I got worried and immediately asked him. Jon Oca the saleman looked at me in the eyes, smiled and said "DON'T WORRY.. If you return I will I will NOT charge you the restocking fee... I am the supervisor in the computer dept".
This scammer would have NOT told me the restocking fee if the other buyer didn't tell me. The salesman then explained why they are now charging 15% restocking fee. That there were 20 computers that got returned all in one day when there was a convention. I told the salesman, why should other customers pay the price on these 20 buyers that made the return. I told him that the 15% restocking fee is bad and not fair for buyers and all it takes is ONE upset buyer who will tell 20 more buyers, and each of those buyers
will tell 20. It is worse than the 20 returns they received. Well, here I am telling the WHOLE WIDE WORLD!!!
Anyway, two days later, as I was surfing and learning the Windows 8 and finally went to the desktop, I found out the Ultrabook is only 250 GB and 50 GB is somehow already used up with all kinds of programs installed by the manufacturer. I was very upset that this unsuspecting salesman LIED to me.
I am also finding out the screen is too small for what I needed. Five days after my purchase, I called him up and told him that I would like to return because he lied it is NOT 500GB and the screen is too small. I REMINDED him that he made a promise he will give me refund and that I had a witness and not give me any problem. This salesman then flatly DENIED it and said, "Oh, I would not make a promise like that. We have 15% RESTOCKING FEE (that's $360 they want to charge me). You can exchange it with something else in the store if you want" So, I argued with him on the phone and told him that I had a witness. Salesman (Jon Oca) still refused. I was very upset so I ran directly to the store. Again, he refused and I knew I had no fight against this. As one of the staff going through the Ultrabook, he noticed that there is tiny dent on the side of the laptop and told me they will not take it back at all. I told them I was the only user so how that got there I have no idea. Anyway, they refuse to take it back without charging me the 15% restocking fee even if the dent is not there. But since the dent is there they will not will not take it back at all. I immediately contacted the other buyer who was a witness and heard this salesman make the promise.
She said she will NO longer go there and will buy her computer at Best Buy.
Today, I talked to her and she did. Well, there is another Frys LOST customer.
I will take a lost on this one and sell it at around $900. I will lose $700 ;--((. I really need the bigger screen and 500GB. I used to love Frys and purchased a nice tv and all my stereos two years ago. I spent almost
$10,000. Now I hate this store and I would like to warn all the consumers BEWARE of LIAR SALESMAN they have over there. This place is NO longer what it used to me. Best Buy used to do the same thing charge 15% restocking fee and obviously a system that did NOT work. Best Buy NO longer do this as there were less buyers. Fry's took over Best Buy FAILED SYSTEM. Please BEWARE BE CAREFUL of DISHONEST salesmen and 15% RESTOCKING FEE at FRYS.
This report was posted on Ripoff Report on 03/15/2013 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/FRYS-ELECTRONICS-Las-Vegas/Las-Vegas-Nevada-89119/FRYS-ELECTRONICS-Las-Vegas-John-Oca-salesman-SCAM-RESTOCKING-FEE-AT-FRYS-AND-DISHONEST-1035060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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