• Report: #839696

Complaint Review: FTD Florists Online

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  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 15, 2012

  • Reported By: Brian Guthmann — Flint Texas United States of America
FTD Florists Online
3113 Woodcreek Drive Downers Grove, Illinois United States of America

FTD Florists Online FTD I PAID FOR same day delivery, got NO flowers, NO answer to emails, NO one answered the phone, and got the run-around from a "call center" who said they can "only take a message" Downers Grove, Illinois

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I ordered a flower/bear/candy arrangement from FTD Online on the morning of February 14th at around 8:30 am.  I paid extra for same-day delivery, and provided detailed delivery instructions.  I paid with my major credit card.

The order was never delivered.  I called the number I was given on the confirmation email, and got an endless busy signal.

Today, I got a recorded message "thanks you for your patience, a flower order representative will be with you momentarily" that looped for over an hour.  When the call was finally answered, it was someone who stated they were simply a "call center" hired by FTD because of the enormous amount of phone calls, and all she could do is "give them a message".  Needless to say, they never called back.

FTD has ignored my emails regarding the matter, and their customer service links do not work.  This is flagrant breach of contract, and I would like my money back and they can keep the flowers.  At the very least, I want their BBB "A" standing reviewed, because FaceBook is alight with complaints identical to the one I have.

This report was posted on Ripoff Report on 02/15/2012 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/FTD-Florists-Online/Downers-Grove-Illinois-60515/FTD-Florists-Online-FTD-I-PAID-FOR-same-day-delivery-got-NO-flowers-NO-answer-to-emails-839696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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