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  • Report: #1014911

Complaint Review: FTD Florists

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  • Submitted: Fri, February 15, 2013
  • Updated: Fri, February 15, 2013

  • Reported By: Chuck — Grove City Ohio United States of America
FTD Florists
3113 Woodcreek Drive Downers Grove, Illinois United States of America

FTD Florists Fail on Valentines Day Downers Grove Illinois

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So the biggest flower holiday of the year is Valentines Day. Trying to be the best boyfriend I could be I purchased flowers on February 8, 2013 from FTD for delivery on Valentines Day, February 14, 2013. I went so far as to sign up for the Gold Membership with FTD. Well as I'm sure you can guess, they never arrived. I never received a telephone call, email or anything stating that there was going to be an issue. After numerous phone calls and email attempts to contact FTD I received an email at 7:42 PM. Below is the email I received. Who would have guessed that there would be high traffic and volume on Valentines Day? This is unacceptable! Do not place yourself in the same position I was placed in by relying on them to meet their responsibilities on the most important flower holiday of the year.


Thank you for your recent purchase from FTD.COM. 

Delivery of your order was attempted, but high volume/traffic was occured. The florist will redeliver the arrangement tomorrow. 

Thank you for choosing FTD.COM. 

If you have any questions about your order, please call 1-800-SEND-FTD (1-800-736-3383) 

Sincerely, 
Liezel 

Email us via this link: 
http://www.ftd.com/custserv/email.epl?type=email&AID=orderinquiries&nextpage=orderinquiries 

Call us: 
1-800-SEND-FTD (1-800-736-3383) 
(Toll-free in the U.S. and Canada) 


1-630-719-7756 
(Outside the U.S. and Canada) 

Shop with us: 
www.ftd.com

This report was posted on Ripoff Report on 02/15/2013 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/FTD-Florists/Downers-Grove-Illinois-60515/FTD-Florists-Fail-on-Valentines-Day-Downers-Grove-Illinois-1014911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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