- Report: #1048483
Report - Rebuttal - Arbitrate
Complaint Review: FTDNA
FTDNAHouston, TX Houston, Texas USA
FTDNA Customer Service Failure Houston Texas
*REBUTTAL Individual responds: Reply to: FTDNA Customer Service Failure Houston Texas
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FTDNA (Family Tree DNA) hosts a plethora of Projects by surname. One of these Projects is the so-called "Fuller DNA Project." Each Project has an Administrator. Getting into the Fuller DNA Project is impossible since the Administrator seems to have better things to do than administrate. Complaining to FTDNA about this problem yields zero results.... They (FTDNA Customer Service) appears to be powerless in its oversight of the Administrator of the Fuller DNA Project. Furthermore, FTDNA Customer Service is anything but "customer service." You are lucky to get a timely response from them, and despite the above problem having festered since January of 2013 (at least), they have yet to resolve it. In short, they Fail; where "they" are both the Administrator of the Fuller DNA Project and FTDNA Customer Service itself.
Needless to say, my experience over the course of the past 4 months has been very frustrating, very angering, incredibly time-wasting, and all of it due to what can only be described as supreme incompetence on the part of the Adminstrator of the Fuller DNA Project as well as FTDNA itself where, by definition, the buck stops. I have never encountered any service as bad as this.
This report was posted on Ripoff Report on 05/04/2013 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/FTDNA/Houston-Texas/FTDNA-Customer-Service-Failure-Houston-Texas-1048483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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