• Report: #1048483

Complaint Review: FTDNA

  • Submitted: Sat, May 04, 2013
  • Updated: Sat, May 04, 2013

  • Reported By: Theodore — Muncy Valley Pennsylvania
FTDNA
Houston, TX Houston, Texas USA

FTDNA Customer Service Failure Houston Texas

*REBUTTAL Individual responds: Reply to: FTDNA Customer Service Failure Houston Texas

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 FTDNA (Family Tree DNA) hosts a plethora of Projects by surname.  One of these Projects is the so-called "Fuller DNA Project."  Each Project has an Administrator.  Getting into the Fuller DNA Project is impossible since the Administrator seems to have better things to do than administrate.  Complaining to FTDNA about this problem yields zero results.... They (FTDNA Customer Service) appears to be powerless in its oversight of the Administrator of the Fuller DNA Project.   Furthermore, FTDNA Customer Service is anything but "customer service."  You are lucky to get a timely response from them, and despite the above problem having festered since January of 2013 (at least), they have yet to resolve it.  In short, they Fail; where "they" are both the Administrator of the Fuller DNA Project and FTDNA Customer Service itself.

Needless to say, my experience over the course of the past 4 months has been very frustrating, very angering, incredibly time-wasting, and all of it due to what can only be described as supreme incompetence on the part of the Adminstrator of the Fuller DNA Project as well as FTDNA itself where, by definition, the buck stops.  I have never encountered any service as bad as this.

 


This report was posted on Ripoff Report on 05/04/2013 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/FTDNA/Houston-Texas/FTDNA-Customer-Service-Failure-Houston-Texas-1048483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

Reply to: FTDNA Customer Service Failure Houston Texas

AUTHOR: Katherine Borges - ()

Family Tree DNA allows volunteers to administer their surname DNA projects and they also allow them to do so with much flexibility in how the projects are administered.  As the founder and volunteer administrator for the Fuller DNA Project, I have had a project website since its inception in 2004:

http://www.ourfamilyorigins.com/fullerdna.htm

The DNA results used to be publicly displayed but when someone tried to exploit the results in the Fuller DNA Project for other purposes, I made the results private to protect the participants.  I do not yet know of a way of publicly displaying the results without putting the participants at risk for exploitation by other entities/persons.

I have NOT received any correspondence from a "Theodore" and perhaps this person is one who also wishes to exploit the project.  That would be my guess since "Theodore" is using a public forum to air their gripes and has NOT tested NOR contacted me. Additionally, why is "Theodore" trying to throw Family Tree DNA under the bus?  Is it because their customer service department is NOT doing what "Theodore" *thinks* they should be doing?  

Until "Theodore" contacts me or their complaint can be legitimized by Family Tree DNA, their supposed rip-off report should be removed. Thank you.

Sincerely,

Katherine Borges

Fuller DNA Project Volunteer Administrator

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