I ordered and paid for a "birthday bear" to be delivered on the date of a loved ones party I could not attend.
The bear arrived the day before the party, a day before I had specified delivery.
Had I wanted a gift delivered the day before the party I could have delivered it myself for cheaper.
When I complained to FTD, they initially apologized and offered me either
1. a new bear (which I had no use for)
2.10 percent off my next order with them (so in otherwards I would have to spend more money with a company who had already let me down on a special occasion)
When I wrote back that those options were not acceptable, they wrote back saying they do not guarantee delivery on requested dates. If that were the case, I would never have ordered with them. AND if that were the case, that should be CLEARLY SPECIFIED on their "delivery policy" page. Instead it only states TIME OF DELIVERY Can not be guaranteed. (see below)
Delivery by an FTD Florist
We can deliver flowers, plants, and specialty gifts to almost 100% of the United States and Canada. We can also deliver flowers, worldwide, to more than 150 countries across the globe. To place an international order, or for more specific information on the 150 countries we serve, please visit our International Shop.
Unfortunately we cannot guarantee delivery at a specific time of day. Substitution may be necessary to ensure your gift is delivered on the day you requested. Taxes are based on prevailing rates in the delivery area.
In most areas of the United States and Canada, orders placed as late as 2p.m. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and at holidays). Saturday and Sunday deliveries are available in some areas for orders placed by 12 noon in the recipient's time zone.
Funeral arrangements require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day see below:
Monday Morning Delivery - Order by Saturday at 12 noon in the recipient's time zone.
Morning Delivery Tuesday through Saturday - Order by 3p.m. in the recipient's time zone on the day before.
Afternoon Delivery Monday through Saturday - Orders must be placed with a 4 hour lead-time.
Sunday Delivery is available in some areas - In those areas, orders placed before 12 noon in the recipient's time zone can be delivered on that same day. The availability of Sunday delivery will be determined during order checkout.
Exotic Flowers and Plants - Due to the limited availability of exotic flowers and plants, next day delivery is required. Delivery is available Monday through Saturday.
Outside the United States and Canada, flower and plant orders placed by 2p.m. Eastern Time can be delivered the next business day. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required.
Delivery by FedEx, DHL or UPS
At this time, flowers, plants, and specialty gifts delivered by FedEx, DHL or UPS are only available for delivery in the United States. Next Day, Two Day, Standard Delivery (within 3 business days), or Saturday Delivery are available for most products. Perishable items may require Next Day or Two Day Delivery to avoid spoilage. Next Day Delivery may include Two Day ground shipment when delivery date permits. Delivery to hospitals and remote areas may take an additional 3-5 days. Shipping costs vary based on the merchandise amount. A $12.99 surcharge applies to delivery to Alaska and Hawaii. Taxes are based on prevailing rates in the delivery area. Shipping address changes will result in a $10.00 charge and order cancellations will result in loss of delivery fee.
So in closing, they
1. did not give me what I paid for (delivery of a gift on the day of a special occasion I could not attend)
2. Did not make an adequate attempt to correct an error on their end
3. Backed away from culpability after initially admitting their error, citing a delivery policy" which is listed on their "delivery policy page"
West Hollywood, California