• Report: #1112079

Complaint Review: FTD.com

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  • Submitted: Wed, January 01, 2014
  • Updated: Wed, January 01, 2014

  • Reported By: Justjean — Shawnee Kansas
FTD.com
3113 Woodcreek Drive Downer's Grove, Illinois USA

FTD.com Once dependable, FTD is no a thief w/ no oversight Downer's Grove Illinois

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The Better Business Bureau rates FTD.com as A+, but they have well ove 1700 complaints against them. 

Once I sent flowers that wound up with only 3 fresh flowers when there were supposed to be at least 5, a small bouquet, but gee. 

Once my kids sent what was supposed to be a fabulous bouquet and I got nice, but totally different.  Silly me, I thought those were flukes because FTD used to be totally reliable.  They promoted certain bouqets and the shops they used were outfitted with those exact materials. 

I can never use them again.  My son got engaged to a girl from a fairly well to do  family and we decided to send them all lovely Christmas flowers.  We spent close to $100 for a highly promoted bouquet.  We figured since it was a best seller all their shops would have the materials or would AT LEAST send something lovely that was worth $100. [continued below]....

.....  This is what their website promises.

Well they delivered on time, but what was supposed to be a large red and gold display of red roses and red carnations, turned out to be 3 droopy white pom pom mums, a sprig of orange minature roses that looked they were plucked from a dying plant, two LARGE gold balls that were supposed to be ornaments I guess and some flat arbor vitae branches that looked like they came from someone's yard.  All were chunked, I would guess, by an 8-year old, in a SMALL rustic-stone-look vase that looked like hell.  I asked them to send a picture of what they received and I was apalled...and humiliated.

BBB is supposedly looking into it and I filed a complaint directly with the company as well and although their websites says complete replacement, which I don't want, or refund, the clerk thought they only did 20%.  I said nothing other than 100% refund would be acceptable.  I think I am going to contact my credit card company as well.  Really it is too bad.  It used to be nice to send flowers, but I won't deal with thieves.


This report was posted on Ripoff Report on 01/01/2014 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/FTDcom/Downers-Grove-Illinois-60515/FTDcom-Once-dependable-FTD-is-no-a-thief-w-no-oversight-Downers-Grove-Illinois-1112079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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