• Report: #878506

Complaint Review: FTD.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, May 04, 2012
  • Updated: Fri, May 04, 2012

  • Reported By: Old Black Joe — naperville Illinois United States of America
FTD.com
Internet United States of America

FTD.com FTD Won't honor GROUPON terms Internet, Internet

*Consumer Comment: Fair enough.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Spent $20 for $40 face value Groupon, redeemable at ftp.com

The FTD Groupon Fine Print reads:

- Must redeem online.
- Valid toward any product on www.FTD.com
- Valid only for delivery in United States.
- Valid toward taxes & fees.
- Valid with special offers & discounts shown on www.FTD.com at time of redemption.
- Not valid toward FTD email offers or websites with special offers as as points & miles.

But below is my horrible experience:
 - on FTD.com check out page, after half dozen attempts using different browsers, no where groupon code can be entered
 - I called FTD customer care, and was told only regular priced items are eligible
 - I wanted two dozen roses, was quoted $105 over the phone, plus another $20 S&H
 - I told FTD CSR the whole thing is a big scam / consumer fraud
 - I opened a case with Groupon, requesting transaction cancellation & $20 full refund ASAP

This report was posted on Ripoff Report on 05/04/2012 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/FTDcom/internet/FTDcom-FTD-Wont-honor-GROUPON-terms-Internet-Internet-878506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on FTD.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Fair enough.

AUTHOR: Flynrider - (USA)

  If your Groupon say this :

" Valid with special offers & discounts shown on www.FTD.com at time of redemption. " 

  And the CSR at FTD says this :

" was told only regular priced items are eligible   "

  Then you have a valid claim.   The question is whether it is Groupon or FTD that is at fault for the discrepancy.  

   I'd be interested to know how Groupon replies to your case.   I've been seeing lots of reports like yours about Groupons that disagree with what the merchant says.   Please update your report with the outcome.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory