• Report: #1015106

Complaint Review: FTD.com

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  • Submitted: Fri, February 15, 2013
  • Updated: Fri, February 15, 2013

  • Reported By: er123456789 — United States of America
FTD.com
Internet United States of America

FTD.com Failure to Make Deliveries Internet

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I ordered a bouquet to be delivered on Valentines Day and paid the extra charge to have a guaranteed morning delivery.  I called today (18 hours after it was supposed to have been delivered) and was told "no florist picked up the order."  I received no notification that my order would not be able to be delivered on time, which is completely unacceptable.  When I asked for the
bouquet to be given to me free of charge OR to have my next delivery be free, my offer was countered with a ridiculous proposal to have this now late bouquet delivered for the regular price and then receive a $15 gift card.  Again, this is unacceptable, especially considering that I was not even offered reimbursement for the additional shipping
costs (due to being a holiday delivery) and the additional amount paid to ensure morning delivery on the original delivery date. 

This is not the first time that I have had a holiday arrangement which failed to be delivered when ordering from FTD - the
previous occasion being this past mothers day. 

When the mothers day flowers were not delivered, I was not offered any
refund OR gift card of any kind, and the arrangement was delivered 4 days late.  During both interactions, I spent over 30 minutes on the phone with customer service and was never given any
incentive whatsoever to remain a customer. 
I am astonished at the lack of ability to follow through with deliveries on the most important occasions for a timely delivery, and the complete disregard for any kind of customer appreciation.

This report was posted on Ripoff Report on 02/15/2013 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/FTDcom/internet/FTDcom-Failure-to-Make-Deliveries-Internet-1015106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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