- Report: #418108
Report - Rebuttal - Arbitrate
Complaint Review: F.W.M. LABS
F.W.M. LABS2040 N.E. 63RD STREET NORTH MIAMI BEACH, Florida U.S.A.
F.W.M. LABS FRAUD - UNAUTHORIZED DEBIT CARD CHARGE NORTH MIAMI BEACH Florida
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
At that time I tried several times to get thru to a person at the 866 number listed on my bank statement where the charged was posted. Each time I called, I received a message that the mailbox was full. One time out of at least 30 I was able to get thru (you must call early in the day) at which time I left a message and asked for a call back. That never happened.
At this time I contacted my bank and they sent me a complaint form to try and recover my money back and they suggested that I cancel my debit card and get a new one. While I was in the process of doing this, F.W.M labs was able to deduct another $87.87 from my account on December 24th but this time there was a differant phone number. In the meantime the bank reviewed my complaint and refunded the first amount.
I have called this company at lease 25 times and each time have tried to talk to differant non english speaking people who pretend to not understand what I was talking about. When I ask to speak to a supervisor, they hang up on me. Finally on January 12, 2009 I received the shipment of pills. I again called to get a return authorization number and an address to send the return to. I shipped this back to them via FEDEX so that I had a tracking number for the return. Two days after doing the shipment I was notified by FEDEX that the address they gave me was not a good address. Again I called the company and was able to provide FEDEX with a correct address. This change in address will cost me an additional $10.00 but it did arrive at the correct location on 1/14/09. I began calling them again on that day and have been trying to get the $87.87 back since that time.
I have called every day and they say that they are working on it with their billing department. This has been an exhausting chore and I hope it will end soon. I have filed another complaint with my bank and hope this ends soon.
This report was posted on Ripoff Report on 01/30/2009 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/FWM-LABS/NORTH-MIAMI-BEACH-Florida-33162/FWM-LABS-FRAUD-UNAUTHORIZED-DEBIT-CARD-CHARGE-NORTH-MIAMI-BEACH-Florida-418108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.