- Report: #498873
Report - Rebuttal - Arbitrate
Complaint Review: FWM Laboratories, Life Cleanse, Acai Berry Detox
FWM Laboratories, Life Cleanse, Acai Berry Detox3007 Greene St. Hollywood, Florida United States of America
FWM Laboratories, Life Cleanse, Acai Berry Detox, Colon Cleanse charged my account over $300 for "free trial" Hollywood, Florida
On August 11, I ordered a free trial of two products through an advertisement I saw. The first was Life Cleanse and the second was Acai Berry Detox. I started receiving several calls from a number I didn't recognize. In bed sick and extremely annoyed, I picked up to be greeted by a fast talking boy who said his job is to verify the order. As he went through he said he would also be sending me a free trip. I didn't think too much about it, just tried to end the call. A few minutes after I hung up another person called with the same speech and promises. I explained that I had just talked to someone and she said that their computer system had gone down and that she had to re-verify the order. I again went through the fast-talking call with confusing terms of agreement (which I did not realize were terms until I started looking back).
About two weeks later I got ANOTHER call checking in with me to see how I liked the order. I told the person that I had not received anything.
It is now a little over a month later and I have received three bottles of acai berry, four bottles of life cleanse and two bottles of Colon Cleanse (which a scrutinization of the bottles show is the same thing as the the life cleanse). I tried to call the number provided for customer service and waited on hold for 20 minutes. I canceled my debit card and reported the fraud to my bank. The fraud specialist gave me three numbers that I would like to share with you.
The names are from charges on my account, which have run the gamut from $3.95 (for shipping) to $39.95, $49.95, and $79.95. All in all I have been charged over $300.
I called the number for Oberry and got a hold of a representative named Jay. I explained that I did not like the product, that I had not intended to ever purchase this much of any product and wanted to return all of the bottles. He explained that there was only a 30 day money back guarantee and that I would only be able to return 2 bottles of the Life Cleanse and 2 bottles of the Acai berry detox.
You will have to talk to a customer service representative to get an RMA number for the bottles you want to return. Once you have this, you need to ship each bottle separately addressed as follows:
RMA #: X-xxxxxxx-xxxxxxxx
Attention: Shipping manager
3007 Greene St.
Hollywood, FL 33020-1037
Make sure to ask how much you will be refunded. It should take 5 to 7 business days, but the bank warned me that it can take up to 30. I guess I will have to see about that.
DO NOT ORDER THIS PRODUCT AND IF YOU HAVE, CANCEL IMMEDIATELY! Not worth your time, energy, or money!
This report was posted on Ripoff Report on 09/22/2009 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/FWM-Laboratories-Life-Cleanse-Acai-Berry-Detox/Hollywood-Florida-33020-1037/FWM-Laboratories-Life-Cleanse-Acai-Berry-Detox-Colon-Cleanse-charged-my-account-over--498873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.