- Report: #419805
Report - Rebuttal - Arbitrate
Complaint Review: FWM Laboratories
FWM LaboratoriesHollywood, Florida U.S.A.
FWM Laboratories Acai Berry Detoxified my bank acct! 14-day trial is baloney! chrgd 3.95 upon ordering then 87.13 b/4 even receiving product! Hollywood Florida
*Consumer Suggestion: cancel your order within the 14 day trial period
I ordered my "free" trial sample, gave my credit card info, ect on January 7, 09 and anxiously awaited my "free" sample. I was charged the $3.95 and expected it to arrive any day. Left for vacation on Jan 16 returned on the 25 and found my account also billed for $87.13. I called immediately and was told i should have cancelled after 14 days...hmmmmm, if my math is correct and the product was delivered while i was on vacation, i still had a few days to "try it out"...
Several phones calls, many minutes on hold, i cancelled the acct on 1/26...still within the 14 days if my math is correct...which i believe it is...i was told initially that the case would be reviewed. Still no word from them, so more minutes on the phone today and i finally got through to a real person, hard to understand but the gist of it is that i had 14 days to cancel upon receipt of the product...i understand that, but still in question if i will be refunded my money.
I did get an email from them today letting me know it was being reviewed. I hope and pray it is being taken care of but reviewing the many complaints about this company, i am not holding my breath. Had some contact with my bank in which they just said that it was my fault as i didn't cancel according to their "terms and conditions".
What a scam! I have never had this happen before...what if i was poor? That is 2 weeks of groceries for me. Too trusting of others...beware!
This report was posted on Ripoff Report on 02/03/2009 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/FWM-Laboratories/Hollywood-Florida-33020/FWM-Laboratories-Acai-Berry-Detoxified-my-bank-acct-14-day-trial-is-baloney-chrgd-395-u-419805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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