- Report: #491435
Report - Rebuttal - Arbitrate
Complaint Review: FWM Labs
FWM Labs3007 Green Street Hollywood, Florida United States of America
FWM Labs I signed up to receive a 30-day trial of an Acai product, $2.79 was taken from my checking account for S&H, I have received nothing, and cannot get answers from anyone. Hollywood, Florida
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I am yet another victim of a "free-trial" scam. I was presented an advertisement for an Acai X3 product. The offer was for a 30-day supply with a 14-day free trial if I paid only shipping and handling. It seemed legitimate. I am not stupid, and not a consumer who "falls" for "free" offers. It seemed to explain a very simple way to cancel further shipments if not satisfied.
The website in my browser was processcartcenter.com. When I try to get on that link, it says name is invalid.
I placed my order on August 25, 2009. The $2.79 S&H charge was taken from my checking account on August 28, 2009. It is September 8, 2009, and I have received absolutely nothing from the company. I began calling the numbers that appeard on my checking account statement: 866 949-0138 and 800 232-9371 on September 4, 2009 when I became suspicious about the fact that I hadn't received anything, and I knew the "14-day free trial" was ending soon.
When I call the numbers, I am told that I can check the status of my order online at: myshipmenthelp.com or myordersupport.com. I've tried repeatedly both of these websites. When I enter the information that it asks for: last four credit card numbers, shipment number(which I don't have, because I received nothing), zip code, and e-mail address, I am told it cannot find my account.
I then return to trying the phone numbers that I have been given. First of all, I can barely understand the people I have spoken with. Second of all, I have given my name, e-mail address, zip code, last four numbers of my credit card, order date, billed date............MIRACULOUSLY, my account and order cannot be located.
The last woman I spoke with(who had a name I cannot pronounce), kept insisting that I fax them a copy of my billing statement. I repeatedly told her I did not have a billing statement due to the fact that I had received nothing.
My main question(which none of them seemed to hear) was that if they had my information to take the $2.79 out of my checking account for shipping and handling, how did they not have my information now?????? I have yet to get a straight answer about that.
I have been online for days now trying to find out how to stop this company from taking further money from my checking account. Sadly, I feel the only option I have at this point is to pay $35.00 that I do not have to stop payment to this company from my bank account.
I am absolutely furious about this whole situation, and I hope that this company is stopped very soon from victimizing anyone further.
This report was posted on Ripoff Report on 09/07/2009 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/FWM-Labs/Hollywood-Florida-33021/FWM-Labs-I-signed-up-to-receive-a-30-day-trial-of-an-Acai-product-279-was-taken-from-m-491435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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