- Report: #426881
Report - Rebuttal - Arbitrate
Complaint Review: FWM Labs/Acaiberry/Cologenix
FWM Labs/Acaiberry/Cologenix2040 NE, 163rd St., Suite 305 Nationwide U.S.A.
FWM Labs/Acaiberry/Cologenix Began debiting my card for full amounts before I ever got the "free" samples. North Miami Beach Florida
Weeks later, when I went to my online statement to balance my checkbook, I saw that there were two pending transactions for $89.74 and I had not even received my free samples yet!!!
(Finally) a mental red-flag went up and I called my bank, canceled my card, and filed a dispute report with my bank/Visa debit card.
As the report is still pending....I went to my new statement to balance my checkbook again and there are two new charges...$4.07 and $6.13 by "Acaiberry&LifeCl" and a phone number posted next to it-866-949-0138.
I called the phone number and before being put on hold, a recording told me that this was the phone number of FWM Labs. (google this...all you see are fraud and other complaints. I couldn't find an actual web site for this company).
A lady finally came on and although she had a thick, difficult-to-understand accent, I think she was trying to tell me that the latest charges of $4.07 and $6.13 were because I canceled my account before the 15 day trial period was up. Other than that, she was worthless...wouldn't connect me with a supervisor or connect me with the "Refund Department" as they did the first time I called this company to cancel this account.
After seeing the amount of complaints against this company on the 'net, I could kick myself for not checking first. Lesson learned.
This report was posted on Ripoff Report on 02/21/2009 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/FWM-LabsAcaiberryCologenix/nationwide/FWM-LabsAcaiberryCologenix-Began-debiting-my-card-for-full-amounts-before-I-ever-got-the-426881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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