On approximately the 5th of November, I submitted a request to receive a free trial offer (just pay $5.95 for S.H) for Acai Berry Maxx. I read the fine print and understood that I had 14 days from the original order date to cancel my order. The problem was that I never even received the free trial offer. The $5.95 was deducted from my account on Nov. 10th.
I called the number that was listed on my eft - 866-851-2281 and after being on hold for about 1/2 hour, I finally spoke with LaTasha. I explained to her that I had never receivced the free trial but had been charged the S.H. After giving her my information, she proceeded to inform me that I was not even in their system and that she would have to have their manager (Michelle), return my call to authorize the chargeback and to confirm that my order was cancelled. I never heard back from them.
Upon reviewing my bank statement for January, I noticed two debit charges dated Januaru 20th from Acai Berry Maxx, one for $85.90 and the other for $2.58, what they called a Foreign Transaction Fee. I immediately called 866-851-2281 and waited on hold for at least 1 hour. After speaking with Tamar, she had told me that their was nothing they could do about the $5.95 charge due to a system failure that they had had, which caused them to loose their entire database. She said that they would credit me back the $85.90, but she had no idea what the Foreign Transaction Fee was for and told me that my bank had assessed that fee. This is not true. She then stated that once I received the product, I needed to return it to them with an RMA # at my expense. I have nothing to return to them, I never received anything
I checked my account the following day and the $85.90 had been credited back to my account. Per my banks instructions, I now have to cancel my bank card in order to file an EFT dispute for the other charges and to ensure that there will not be any further unauthorized charges to my account.
THIS IS A SCAM AND I WILL BE REPORTING THEM TO THE BETTER BUSINESS BUREAU AS EVERYONE SHOULD DO!
San Diego, California