ED Magedson – Founder
FXCM55 Water St., 50th Floor New York, New York USA
FXCM FXCM Capital Markets Be careful! FXCM Mislead their clients with wrong information to then close their accounts New York New York
This is the letter I receive from FXCM Compliance Department after I was provide with misleading information by two of their incompetent associates (Jason Matos, Rodrigo Regi), who intentionally gave us the wrong Information.
Information that was then used not only to block and close all of our accounts with FXCM, but also to hold our funds indefinitely after we submit the Power Of Attorney Form.
All we ask was the way for me to trade on my friend account without having any problems.
My new Broker advise me the way to do it is to open a “Join Account” which covers the legality of all parties involved, and any separate agreement between the “Join Members” is totally up to them and not of anyone’s business….In my book this is a Broker that knows how to do business and treat their clients.
I did ask about this option “Join Account” to Rodrigo Regi, and I was very surprise because he simply couldn’t give me a straight answer…. [continued below]....
NOTE: We did receive our funds after 3 weeks, and from what I understand it is totally illegal to hold funds from clients for a long period of time.
Hope this help to prevent new people to fall on their lies and bad practices.
This report was posted on Ripoff Report on 05/07/2016 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/FXCM/New-York-New-York-10041/FXCM-FXCM-Capital-Markets-Be-careful-FXCM-Mislead-their-clients-with-wrong-information-t-1304290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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