• Report: #718370

Complaint Review: Facebook

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  • Submitted: Sat, April 16, 2011
  • Updated: Sat, April 16, 2011

  • Reported By: Linda — 37743 Tennessee United States of America
Facebook
156 University Ave/1050Pagemill road Palo Alto, California United States of America

Facebook Used Pay Pal without my permission or knowledge. Palo Alto, California

*Consumer Comment: Possible explanation and solution

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Facebook allows you to earn credits so you can use those credits to buy reward points on the free games that Facebook provides for our entertainment.

I decided to make a purchase with these credits for my Mafia Wars game.. the receipt states that Facebook credits were used to get the reward points I purchased only to find out Facebook actually charged a credit card that I had used on Mafia Wars a long time ago.

I did not have this card saved on Facebook.  I dont know how they gained access to it...

When inquiring about these purchases Facebook said they couldnt refund the Pay Pal and they sent me a link to remove the credit card from Facebook.  I clicked on the link to see if i had this Pay Pal card saved there and I did not.

I asked Facebook how did they get access to this Pay Pal card and they will not reply back to me or refund this card.
It does state on Facebook the credits we have can be used towards purchases on games.

(Help Center Example: Facebook Credits / Facebook Credits are a virtual currency you can use to buy virtual goods in many games and apps on the Facebook platform.)
PURCHASES WERE MADE ON THESE DAYS:
MARCH 23, 2011
MARCH 23, 2011
MARCH 20, 2011
MARCH 19, 2011
MARCH 18, 2011

























































Wednesday, March 23, 2011 at 9:31am14 USDView Receipt

Wednesday, March 23, 2011 at 9:16am14 USDView Receipt

Sunday, March 20, 2011 at 9:46am5 USDView Receipt

Saturday, March 19, 2011 at 5:00pm5 USDView Receipt

Friday, March 18, 2011 at 9:15p


























































Wednesday, March 23, 2011 at 9:31am14 USDView Receipt

Wednesday, March 23, 2011 at 9:16am14 USDView Receipt

Sunday, March 20, 2011 at 9:46am5 USDView Receipt

Saturday, March 19, 2011 at 5:00pm5 USDView Receipt

Friday, March 18, 2011 at 9:15p


























































Wednesday, March 23, 2011 at 9:31am14 USDView Receipt

Wednesday, March 23, 2011 at 9:16am14 USDView Receipt

Sunday, March 20, 2011 at 9:46am5 USDView Receipt

Saturday, March 19, 2011 at 5:00pm5 USDView Receipt

Friday, March 18, 2011 at 9:15p

This report was posted on Ripoff Report on 04/16/2011 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Facebook/-Palo-Alto-California-94301-1605/Facebook-Used-Pay-Pal-without-my-permission-or-knowledge-Palo-Alto-California-718370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Possible explanation and solution

AUTHOR: JustAnotherConsumer - (USA)

I found a blog that discusses this problem. Although I don't personally play any games on FaceBook, from what I read on this blog, it appears that if you ever used PayPal to purchase something for Mafia Wars (or other games) that information is technically stored in FaceBook's system. Check the link below to see if it covers your situation. If so, it does offer you a way to remove that payment info to protect your account.

http://facebookzynga.blogspot.com/2010/08/facebook-has-major-issue-with-facebook.html
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