First placed an order with this company back in February of 09. The company's work looks very creative and detailed so I decided to place an order.
I gave, whom I believe is the owner of this company, the details he needed to start creating the costume. Pictures, measurements, etc.
He quoted me an astronomical price at first, but brought it down when I asked. He required a down payment of $2,000 to even start the project, which I paid.
When asked what time of the year I needed it to be delivered, I told him that it was needed before the beginning of October. The date of delivery was agreed upon.
Throughout the months I emailed for updates on how the costume was progressing, I would receive no replies until August, telling me that my costume had not been started yet. September comes around, I ask again the status of the costume, I get a reply stating that the project is still in works and that the details of the outfit would be worked on mid September. Mid September comes and goes and I still hear or see nothing from this company.
A week before the costume is due, I get an email stating that the costume will not be complete in time for the agreed upon delivery date. I was then given the option to have it delivered by October 31st or get a refund.
I asked for the refund and still have not gotten my money back. I've left two e-mails thus far asking when I should expect to see the refund and have not been replied to.
All I can say about this company is, it would seem they have a very creative product to offer, but don't seem to have the time or man power in which to complete orders, and probably shouldn't even take in orders if they know they have other projects that will get in the way.