Factory Direct Int. Inc. Factory Direct Superstore Ordered Dyson sweeper, told it was on backorder; 6 months later- NO MERCHANDISE and unable to call through 1-800# SCAM Internet

I purchased a Dyson sweeper as a Christmas gift on October 27, 2010, for the amount of $488.  I called a couple times, left a message on their recorded line.  In December, I spoke to a manger who assured me the Dyson sweeper was on backorder.  He suggested I call back the following week and he would let me know the time frame in which the Dyson would be available; I had the option of a refund or waiting a little longer.

I called the following week, left a message again on their automated line.  I have called a few times since then, at this time the 1-800 line listed on my credit card bill, and online, will not connect.  I have since done some research into how many scams they have recorded online.