Factory Direct Superstore Failure to deliver product: Dyson Animal Vacuum Cleaner Internet

I attempted to purchase a Dyson Animal Vacuum Cleaner from Factory Direct.  I ordered the device on September 12, 2010.  My credit card was charged $488.00 the next day.  I waited the expected (they stated) 4 weeks for delivery and no vacuum.  I made my first email inquiry on October 14,2010.  I received a voicemail message the next business day stating that it was on the East Coast and as soon as it was at a distribution center it would be shipped out.  My next email was 10/14/2010, I received a phone call stating that it was in Pennsylvania waiting to be shipped.  I was told I should have it in a week.  My next email was on 10/21/2010 and I was told "there was a problem but you should have your vacuum imminently".  I called last week on 11/1/2010, and was given the same response. Today I called again and was told that it was now "backordered"  but I should receive a status report next week. 

Ok, I wasn't born yesterday, I have been patient but this is ridiculous.  Either they have it or they don't.  If they don't I want my money back.  I left a message with the supervisor today and told them I would contest my charge with Discover and contact the Better Business Bureau if I didn't get some kind of satisfactory response.  At this point I don't' believe anything they say! I feel that they have responded repeated in a fraudulent manner.   I may have to contact an attorney at this point as in reading some of the other complaints, this is commonplace with this company.