I ordered 4000 plastic cards with magnetic stripe and encoded. I paid $75 for rush service.
I called a couple of days before order should have been ready and they stated that they would check it and call me back. I did not receive a call all that day or the next.
I phone the day the order was to be shipped and was told there was a problem with the magnetic stripe. I asked to be contacted when the issue was solved and when to the order would ship.
No one contacted me, when I called to get status updates, they could not tell me the status, and someone would contact me.
No one ever contacted me, now 3 days overdue and I had to initiate contact every time. I never received an email or phone call during this whole process.
Finally at 7 days overdue, I requested that the order be shipped overnight. They told me I would have to pay for that. I informed them that I paid for rush service and they should take care of the overnight shipping. [continued below]....
..... What they said they could do was refund the rush charge and what normal shipping charges would have been and I would have to pay the difference.
At this point I needed the cards for my customer and felt I would dispute the charges after I received the cards.
When I received the cards I check every card before I send it to my customer. All the cards had a sticker for magnetic stripes. There were many cards with wrinkles and/or bubbles on the magnetic stripe. Some of the text was overlapping on the backside of the card. There was about a 75% read failure on the magnetic stripe.
When I phoned the manager, he refused to take the order back and issue a refund. His solution was for my customer to put the bad cards aside and return them to FactoryMart.com for testing.
The FactoryMart manager said they should work, they worked in their factory. He basically refused to make this situation right. It was a few days before Christmas and there was no time to do what he was suggesting, it was simply unacceptable.
I ended up having to print the cards in-house, the whole order, so the FactoryMart cards were not longer any use to me or my customer.
FactoryMart refuses to take responsibility for their shoddy work and provided the worst customer service I have experienced!
Their prices may be low but so is their product. I had a similar experience with their previously when they were Plastic Card Factory. The issue was resolved, the people I dealt with then are no longer there.