- Report: #1162382
Report - Rebuttal - Arbitrate
Complaint Review: Factoryoutletstore.com
Factoryoutletstore.com Send wrong filters, then did not send exchange. Did not refund purchase price in full Brooklyn, New York Internet
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Ordered 2 Samsung refrigerator water filters no. 29-00003B for $49.90 by phone (after the associate affirmed THREE TIMES that it were indeed these filters), received email confirming this exact filter, but then received 2 filters # WF289. These filters do not fit my refrigerator, they are too long and will not lock. Had to email customer service twice and call to receive return/exchange form. Returned wrong filters (I paid for the shipping!!!) for exchange (added exchange form which was emailed to me, inside the package AND outside in pouch). Filters were delivered on 6/25/14. On 6/27/14, I received a refund of $30.41 instead of $49.90. That means, this company just stole $19.49 from me! Called twice and was asked if I had added the exchange form. Yes, I sent the exchange form. I was then assured that new filters would be sent out the next day and that this was only an error. The $30.42 would be drafted from my account, new filters would be shipped. But alas, no filters arrived, $30.42 are still in my account. Last time, I called on 7/12 and spoke to "Vincent". I was told again that I would receive an email in between 24 hours and that new filters would be shipped out the next business day (Monday, 7/14). Today is 7/16 and I have not received an email showing either explanation or shipment or tracking number. And I bet you, the filters have not shipped yet again! I will contact my credit card company now and also file theft report with the police. If this company thinks that they get away with this, think again. I have the email confirmation, photos of the filters, the exchange form I filled out, the tracking number and my bank statement. $19.49 might not mean a lot of money but according to Ripoffreport.com and other review sites, it seems to be standard practice of this company to cheat people out of their money.
This report was posted on Ripoff Report on 07/15/2014 09:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Factoryoutletstorecom/internet/Factoryoutletstorecom-Send-wrong-filters-then-did-not-send-exchange-Did-not-refund-pur-1162382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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