• Report: #353549

Complaint Review: FairPoint Communications Maine

  • Submitted: Mon, July 21, 2008
  • Updated: Mon, August 11, 2008

  • Reported By:Rumford Maine
FairPoint Communications Maine
117 Main Street Winthrop, Maine U.S.A.
  • Phone: 207-3779911
  • Web:
  • Category: Internet

FairPoint Communications Maine refuses to send $17 credit for when I switched providers! Winthrop Maine

*Author of original report: UPDATE

*Author of original report: Fairpoint sent me a check for 1 penny!

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I originally contacted Fairpoint communication in early June 2008 regarding a credit of $17.41. They offered to apply the credit to my Fairpoint bill but I had already changed providers. I asked for a check to me sent to me they said that they weren't sure they would do that.

I called again a few days ago(7/18/08) and asked when I should expect to get my check, I was transferred 5(FIVE) times to other people. Today finally they told me they would send a check in 30 days.

A few hours later I was contacted by the company, they told me that if I I owed no money(My records indicate a $0 balance, I have Money order receipts to prove it). I would be sent a check in 60-90 days(2-3 billing cycles).

This is outrageous! For the 17+ years in a row I had Verizon now Fairpoint, I have paid my bill on time every single time! I would bet without filing a report here and with the BBB, I would never see any money!

I suggest people with FairPoint switch to a local phone/internet provider, Customer Service is usually much better.

Jay
Rumford, Maine
U.S.A.

This report was posted on Ripoff Report on 07/21/2008 06:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/FairPoint-Communications-Maine/Winthrop-Maine/FairPoint-Communications-Maine-refuses-to-send-17-credit-for-when-I-switched-providers-W-353549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

UPDATE

AUTHOR: Jay - (U.S.A.)

Verizon contacted me about the complaint and sent me the check. I received it in the mail today.
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#2 Author of original report

Fairpoint sent me a check for 1 penny!

AUTHOR: Jay - (U.S.A.)

Fairtpoint just sent me a check for 1 penny! They also sent me 2 calling cards that bill to an account that was cancelled in early April!

How immature.
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