• Report: #174599

Complaint Review: Fairfield Resorts Bonnet Creek, CENDANT Corporation

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  • Submitted: Fri, February 03, 2006
  • Updated: Sun, August 24, 2008

  • Reported By:Fredericksburg Virginia
Fairfield Resorts Bonnet Creek, CENDANT Corporation
8427 South Park Circle Suite 500 Orlando, Florida U.S.A.
  • Phone: 888-7394028
  • Web:
  • Category: Resorts

Fairfield Resorts Bonnet Creek, CENDANT Corporation ripoff, dishonest, violates credit requirements, fraudulent, collection oriented, misrepresents purchase. Orlando Florida

*UPDATE Employee: BUSINESS IS BUSINESS

*UPDATE EX-employee responds: Sleeping at night

*Consumer Comment: Your credibility was blown in your first sentence.

*Consumer Comment: Michelle, you can't be this naive

*UPDATE Employee: Thanks Marlene!

*UPDATE EX-employee responds: New Employees Will Learn

*Consumer Suggestion: happy Fairfield Owner

*UPDATE Employee: Confused??

*UPDATE EX-employee responds: I worked at Bonnet Creek In Orlando

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Fairfield Resorts Bonnet Creek uses people who are vacationing from the stress of their daily life to sell a guaranteed dream vacation each year. When you state that you are not interested in purchasing they tell you lies. You can rent the timeshare and make up your costs, but you are not told that to rent it or get a desired week your maintainence fees must be paid in advance. You can trade it for airline trips, cruises, car rentals but when you try to, you can get these items cheaper on line without using your points. To Rent your unit you need pay a high cost to advertise,and their are so many timeshares in Orlando that you can forget about getting a rental. The same goes for selling the timeshare. We were told that the price was going up and we could make a quick profit. Again you have to advertise at a fee and then wait in line for someone to consider you. If you explain that your credit is poor they assure you that you won't get it unless your credit and financial position states you can afford it. How come I can get immediate approval for a timeshare yet I am denied Credit Cards, Home Loan Mortgage. Once approved, in the homeowner industry you can get out perhaps for a small fee prior to moving in. I was told I could not begin using the points or the timeshare until July, this was February. I am required to begin to pay immediately for the loan and the maintenance fees for something which can not be used. They break banking and business ethics rules by pushing people through. I am on disability which I explained and a limited income. I am told this is an investment. When I am not able to make the $550 a month payment, and I notify them before the July date, collection agencies are calling me at least 2 to 3 times a day threatening me. I receive letters on a regular basis threatening my credit which was poor to start with and affecting the good credit I need to move on. I explained that my divorce left me without much and with poor credit and they assured me this was a way of building good credit. Fairfield Resorts does not put the customer first. I have found several class action suits filed against them for their misrepresentation and they should be held accountable.

Marilyn
Fredericksburg, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/03/2006 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fairfield-Resorts-Bonnet-Creek-CENDANT-Corporation/Orlando-Florida-32819/Fairfield-Resorts-Bonnet-Creek-CENDANT-Corporation-ripoff-dishonest-violates-credit-req-174599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

BUSINESS IS BUSINESS

AUTHOR: Soso - (U.S.A.)

I CURRENTLY WORK FOR WYNDHAM AND I HAVE FOR 20 YEARS NOW SINCE IT WAS CALLED FAIRFIELD, I WORK IN THE RESV DEPARTMENT. I SPEAK TO OWNERS FROM 8AM TO 4:30PM. WHAT I HAVE OBSERVED IS THAT MANY OWNERS DONT EVEN KNOW WHAT THEY OWN, AND DONT EVEN KNOW HOW TO USE. THE SAME TOOL THAT THEY TRAINED US EMPLOYEES WITH IS THE SAME TOOL THAT THE MEMBERS HAVE, THE MEMBERS DIRECTORY. OWNER DONT EVEN READ THE BOOK, WHICH TELL THEM HOW THEY CAN USE THERE MEMBERSHIP, AND THEN SAY COMPLAIN AND SAY THAT THEY NEVER GET TO USE IT.

I ENJOY TALKING TO OWNERS AND I ENJOY GETTING THEM IN VACATION, I SEND OWNERS TO HAWAII, ST. THOMAS, ALL OVER THE US. AND EVEN INTERNATIONAL BECAUSE WERE PARTNERED WITH RCI. TIME SHARE IS OWNING A PIECE OF PROPERTY, A MORTGAGE IS NOT CHEAP AND EVEN AFTER YOU'VE DONE PAYING IT OF U PAY TAXES ON YOU HOME, SAME THING WITH TIME SHARES. ITS A LIFE TIME COMMITEMENT.

OFFCOURSE A SALES REP IS NOT GOING TO GIVE U THE DETAIL OF A TIMESHARE THROUGH THERE SALES PITCH, THEY DONT EVEN KNOW THE DETAIL, ALL THEY TELL U IS THE NUMBERS, IF YOUR POCKET DOES NOT AGREE WITH THE NUMBERS WALK AWAY. AT FAIRFIELD NOW CALLED WYNDHAM WE HAVE A 6WEEK TRAINING SO THAT WE COULD LEARN ALL ABOUT TIMESHARE SO THAT WE CAN ASSIST THE OWNER, A SALES REP DOES NOT HAVE ALL THAT TIME, EITHER U WANT IT OR U DONT. I KNOW OWNERS WHO ONLY PAY $160 A MONTH FOR THERE SHARE BECAUSE THEY STAYED FIRM AND THEY KNEW THATS ALL THEY CAN AFFORD. SALES IS JUST DOING THERE JOB, NEW OR UNHAPPY OWNERS THINK THAT THE SALES REP LIED BECAUSE THE SALES REP DIDNT MENTION THE BILLION THINGS U NEED TO KNOW ABOUT TIMESHARES, NOR DO THEY EVEN UNDERSTAND, WEATHER U HAVE A MASTERS OR UR JUST RICH, OR YOUR POOR, ITS UP TO YOU TO DECIDE WHAT U CAN HANDLE,

I HAVE A TIMESHARE MYSELF, BEFORE I PURCHASE I KNEW EVERYTHING I NEEDED TO KNOW. I JUST NEEDED THE NUMBERS. ITS THE BEST DECISION I'VE MADE, IM A PLATINUM OWNER I OWN 1,000,000 PTS AND ITS PAID OFF, I STILL PAY MAINTENACE FEES BUT ITS NOT MUCH, PLUS I CONVERT HALF MY PTS TO MAINTENANCE FEES IF IM NOT USING IT FOR THE YEAR, I RENT THEM FOR FRIENDS AND FAMILY, PLUS I TAKE TWO VACATIONS A YEAR.

THE KEY IS UNDERSTANDING WHAT UR BUYING BEFORE U BUY, DONT HATE THE COMPANY FOR UR MISTAKE, SPEAK TO AN OWNER FIRST, SE HOW THEY FEEL. RESEACH IS KEY.
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#2 UPDATE EX-employee responds

Sleeping at night

AUTHOR: Joe - (U.S.A.)

Michelle

If you really are a salesperson then you know your co-workers lie and steal even if you don't. As an ex-employee I dare you to report one to your boss. Then we will see if you stil trust the company, while looking for another job. The saying is true, Tell them the truth and they will set you free . At least that is what they tried to do with me and at least 10-20 of my co-workers.

So you say "I DONT FEEL BAD AT ALL FOR MAKING SOMEONE REALIZE THEY MESSED UP...AND NOT TO TALK ABOUT SOMETHING THAT WAS THEIR FAULT AND TRY TO BLAME IT ON SOMEONE ELSE..."

Telling lies and using them to steal from the poor is exponentially worse than accidenttally believing a liar. Please when you see the truth don't blame anyone but yourself. You help provide an a small group of rich cheats and liars with the means they need to accomplish thier goals. Now you know the truth. To continue now leaves only o blame.
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#3 Consumer Comment

Your credibility was blown in your first sentence.

AUTHOR: John - (U.S.A.)

"I just started working for Fairfield and wanted to see the negative sides of the company..thats why I came on here. Working for the federal government before, I know how bad things can get and wanted to make sure I knew what I was getting into"

So you came here to find out the negative about this company AFTER you already started working there because you already know how bad things can get and wanted to make sure you knew what you were getting into but you are there already.
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#4 Consumer Comment

Michelle, you can't be this naive

AUTHOR: Michael - (U.S.A.)

Michelle, I give you credit for at least identifying yourself as an employee, unlike many of the companies other damage control workers. I too was deceived into buying a timeshare in Las Vegas. and no I am not too poor to afford it, in fact I paid $14,500 in cash. I have a masters degree from a large university, so I am not stupid or naive. If anything I am too trusting, believing that a business allowed to operate like this is legitimate. But I have not received one vacation in two years after having paid all this money. What I do receive are demands for more money and threats to ruine my credit. I would not have bought this peice of nothingness if I had been told the truth. Every thing that is said in these presentations are lies. Yes some people get locked in and are happy, most probably just go along to get something for the money they have wasted. I would bet most people are extremely disatisfied after learning what they really have. This lady bought into the lies like I did and I can understand why. The plan they tell us about is good for us. The plan they actually sell us is the opposite. And They are not required to tell us the truth. you are in a business that should have been shut down years ago. Even your own sales people admit it. My advise to you is to keep you dignity and get out.
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#5 UPDATE Employee

Thanks Marlene!

AUTHOR: Michelle - (U.S.A.)

Hi there, I don't think I ever once said that lying to people and stealing money from them was ok? Did I? No! But for some reason you seem to think I am standing up for that which is not the case. Whatever Fairfield does is what it does, it's a business and if you call a person signing a legal document stating they will be held accountable for paying a monthly payment "stealing" then you obviously have not being in the business of credit, loans and banking.

It is a company, they have made millions of dollars legally and professionally. If they are doing things illegal, I hope they DO get in trouble. In case you didn't READ my first comment I was coming on here to see if there was anything bad I should know about the company. So why don't you read my comment in its intirety instead of freaking out first??

As for your comment that they MADE her sign, were they holding a gun to her head?? Did they say if she doesn't sign she is going to jail? NO!!! Why did she go to the presentation anyway?? What did she think timeshare was?? If you step outside of your disgrunteld employee mindset and actually think about what I am saying, it makes since.... WHY DOES SHE GO TO A TIMESHARE PRESENTATION THAT SALESMEN GET PAID TO SELL THINGS AT IF SHE DOESN'T WANT TO BUY?? DID SHE GO FOR THE FREE TICKETS?? ITS A SALES MAN, HE IS GOING TO GET YOU TO BUY!! IT IS HIS JOB!!! EVERY COMPANY DOES THE SAME THING. THE CLOTHING YOUR WEARING, YOU BUY, THE CAR YOUR DRIVING YOU BUY... ARE YOU NOT GETTING THIS???? SHE BOUGHT IT!!! ITS NOT FAIRFIELD'S FAULT!!! ITS HER FAULT FOR SIGNING!!!! END OF STORY!!! Even as a regular person not working for Fairfield I would still say the same thing.

I DONT FEEL BAD AT ALL FOR MAKING SOMEONE REALIZE THEY MESSED UP...AND NOT TO TALK ABOUT SOMETHING THAT WAS THEIR FAULT AND TRY TO BLAME IT ON SOMEONE ELSE...
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#6 UPDATE EX-employee responds

New Employees Will Learn

AUTHOR: Marlene - (U.S.A.)

Michelle,

You just started with Fairfield so DON'T JUDGE ANYONE that has worked there for many more months than yourself or someone who has purchased a timeshare until you find out the truth!

While I agree that the person who purchased the timeshare knowing she didn't have the money to do so, should not have purchased, I'm SURE she was PUSHED into buying it. Some people just can't say no and most TO's don't want to take no for an answer. In fact, you are told to hear that "no" at least 50 times before you give up. Sure, this individual wanted to take these vacations and it sounded like a dream to her, the way we are supposed to sell it, and she was sucked into the Fairfield Timeshare trap, as many people are. I'm sure she regrets it and she doesn't need to hear negative comments about making a stupid decision.

It doesn't matter what your credit is, by the way, you just have to come up with the down payment that meets your credit needs and it's yours! The interest rate if relatively low for someone used to paying high interest on a credit card.

This is all about who gets ripped off, not to talk negatively about a poor decision someone may have made. You will find out and you WILL think the same way. You won't stay long because you can't go to the desk and say "Hey, these people aren't going to buy, they are guests, give me a new tour". That is how all of the people that make money at Fairfield work. The ones you talk to that make money, they know who is going to buy before they take them to their desk or cubby. Don't be fooled, you will be sorry yourself and then you are the one that made a poor decision!
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#7 Consumer Suggestion

happy Fairfield Owner

AUTHOR: Thomas - (U.S.A.)

We bought with Fairfield almost 10 years ago. We have been very happy with our decision, and have bought 3 more times since then. We did not choose to buy MORE because we we not happy from the get go!

I am amazed that people that are on disability, and having credit problems, would accept an offer for a sales presentation. HELLO? And then, to try to lay blame on the company or sales process..... what were you doing there in the first place?

Fairfield has more than met our expectations. I just want to say that the comments that I read here must be from a disgruntled employee and a person that should have known what their financial capability was, and not bought. We love Fairfield, it's employees are awesome, and we are happy. Thanks for listening.
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#8 UPDATE Employee

Confused??

AUTHOR: Michelle - (U.S.A.)

I just started working for Fairfield and wanted to see the negative sides of the company..thats why I came on here. Working for the federal government before, I know how bad things can get and wanted to make sure I knew what I was getting into. I am very confused by the first comments by the lady who says they took her money and lied to her. OK, first off, if you know your credit is poor and you cannot make 550 payment, Why are you signing up for something such as time share? If you know credit card companies are rejecting you WHY ARE YOU APPLYING TO GET TIMESHARE??? I dont feel bad for you at all. You need to realize when you say your broke and cannot afford anything it doesnt really make sense why you are purchasing something expensive. Timeshare is not cheap. Its not suppose to be. Going on vaction is always expensive. You sound like you need to asess your priorities. Being broke myself I would not go and purchase something large and expensive. Writing something about a company when ligitimate is helpful to other consumers, but when I can pick apart your statements and see it is clearly your fault your in this mess, your statements become slander.
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#9 UPDATE EX-employee responds

I worked at Bonnet Creek In Orlando

AUTHOR: Darlene - (U.S.A.)

Everything you say is true. As an employee, I was harrassed as well by the T.O.'s who told me if I didn't get a sale I would be fired. I even left the office in tears one time because I was yelled at by an over aggressive T.O. I quit because most of the people didn't need a timeshare, and I refused to sell something to people who really didn't need it.

Fairfield's sales pitch (as in most timeshares) is to sell a "dream" and that the sales people have to make the guests believe they need it. And the sale is all about TODAY! Once a guests walks out the door, the offer is gone. Yeah, right. The sales rep just won't get the commission.

By Florida law, the sales rep and contract is supposed to inform the buyer that you have ten business days to back out of the deal. (Don't quote me on the exact amount of days, but I have the sales manual somewhere if needed to verify.)Most reps don't tell the buyers that you can cancel, however, because the reps won't get their commission. A cancellation hurts the sales reps numbers as well(as in sales/tours), and timeshare is all about the numbers.

There are so many timeshares now that you can't rent them out on your own unless it is to someone you know. And I was trained that it was against the law to tell buyers that the timeshare was an "investment" and could be used as "rentals". Reps were told we can pitch the vacation points as "investments in your family vaations"; but not as a purchase for profit.

I will gladly cooperate with any legal suit against Fairfield. Fairfield deceives its customers as well as its employees. Its all about the numbers ... and I mean $$$ numbers!
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