• Report: #320709

Complaint Review: Fairfield Resorts - Wyndham Vacation Resorts

  • Submitted: Mon, March 24, 2008
  • Updated: Fri, January 09, 2009

  • Reported By:Lexington Kentucky
Fairfield Resorts - Wyndham Vacation Resorts
5259 Coconut Creek Pkwy Margate, Florida U.S.A.

Fairfield Resorts - Wyndham Vacation Resorts Timeshare Owners Subjected to Sales Presentations of 2 hrs even after purchase Margate Florida

*Consumer Comment: Wyndham Timeshare Owner Tells All

*Consumer Comment: All the same?

*Consumer Suggestion: Sadly because it is about the money

*Author of original report: Good Advice from Consumers

*Consumer Suggestion: Timeshares are usually nightmares

*Consumer Suggestion: Timeshares are usually nightmares

*Consumer Suggestion: Timeshares are usually nightmares

*Consumer Suggestion: Timeshares are usually nightmares

*Consumer Suggestion: Why do you keep going?

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We are timeshare owners...not happy to admit. In February we spent a week-end at Fairfield at the Glades. Our unit was filthy. There was crap all over the toliet seat. Soap scum all over the tub and the wall next to the whirpool timer. The kitchen was filthy. I spent hours on the phone after we arrived speaking with folks about the condition of the unit. Did they offer to move us to another unit .... NO!!! After leaving complaints with the front desk the manager sent us a letter and stated the unit was unexceptable yet did they return our points...no!!!

When we bought our timeshare over 2 yrs ago we could cancel reservations within 24 hrs and have our points returned. In March of this year we scheduled a week at Wyndham at the Smokies in Sevierville. I developed a sever UTI and was placed on complete bedrest by the doctor. I am a paraplegic and UTI's are life threatening.

I called to try to cancel our reservations as medical reasons would prevent us from traveling. I was informed that we would lose our points and even though I could present them with a doctors statement they refused to give us our points back if we canceled because it was less than 15 days before the scheduled week. I spoke with a manager in the Margate office and in the beginning she was going to make a one time exception then after checking several dates to move the reservations to another date she asked if she could put me on hold. When she came back she said they could not do the exception. She had spoke with other managers and they can not do this...

They told me they would cancel the reservations and we would lose our points. I said, H... no, we are not going to lose our points. Under duress my husband and I went to the resort. We dealt with a sales rep. the second day we where there. Taking almost 2 hrs of our time. She was so nice and kind and was going to check into the situation and try to help us. Guess what? No help!

My husband, was not able to get off from work so he had to leave on Sunday. Since I was sick and was suppose to be on bedrest I could not be left alone. My daughter and grand daughter came to stay with me until the following Friday. My granddaughter missed an entire week of school which the school system did not deam reason for being absent.

My husband returned on Friday night. We had an appointment scheduled to meet with the sales rep. again on Saturday morning at 10:00 am. She was suppose to come to our room, we waited, finally she called around 10:30 am and wanted to know where we were. Helllooooo...I'm suppose to be on complete bedrest and we are suppose to meet with her in her office.

We were again presented with another 2 hr sales presentation which took time away from my husband spending time outside the resort. Of course, there was nothing she could do about our points and then they try to sale us another timeshare. Hellooo...we had already told her as soon as we used up our points we were going to try to sale the one we already owned.

The sales rep had additional information to give to my husband so he went to her office to pick up the information. When he got to the office he was baiscally attached by three other sales reps trying to talk him into buying into their even year timeshare which we had already said no to. Taking up another 2 hrs of his time. Half the day down the drain.

PLEASE...stay away from these folks...don't buy into anything they tell you...it is all lies...just to get you to purchase into their timeshare.

My husband bought into their Discovery Membership in July of 2007 when we where staying at Bonnet Creek. We understood that this was an attachment to our current deed and would freeze the interest rates for a period of 2 years and give us a bonus of 300,000 points.

We got the points alright but at our horrific weekend at Fairfield at the Glades we were told by that sales rep. they should have never sold us the Discovery Membership. The Discovery Membership is for like a trial timeshare membership. Yet on the next day...she said we could take the money we had paid on that on us it in the purchase of another timeshare for even years. I said, H... no. We cut our losses and walk away.

No matter what you do, where you go, they are always there, a sales rep at every resort there who takes up hours of your time trying to sale you something else. You would think once you buy into their crap they would leave you alone but they don't. They are always there trying to sale you more and taking up your vacation time.

Stay away people...stay away from these folks. They are liars, and they cheat people out of their money. Each sales rep tells you the other sales rep. told you wrong...Stay away from them...please!!!! Trust me I know far more about their timeshare deals and how to use their system than even they would like for me to know. I read all the information, after spending 2 wks, 10 hrs a day trying to schedule our first vacation with them.

Their sales rep in Fairfield at the Glades said I could pass one of their test they send them frequently to check and see how well they understand their little rules, regulations, and stipulations. She told me I could sale for them. I said NO because I refuse to lie, cheat, and gain people trust into believing what you're telling them. LIES...just lies folks. Trust me ... I know way more about our timeshare than they would like for me to know. That's the reason they cornered my husband in their office in Sevierville ... they thought if they could get him alone he would buy into their crap again. Nope...not this time. Then they do us a wonderful favor and give us a $25.00 coupon for Outback Steak House...what a joke. Please don't fall for their lies.

Sallysfine
Lexington, Kentucky
U.S.A.

This report was posted on Ripoff Report on 03/24/2008 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fairfield-Resorts-Wyndham-Vacation-Resorts/Margate-Florida-33063/Fairfield-Resorts-Wyndham-Vacation-Resorts-Timeshare-Owners-Subjected-to-Sales-Presentat-320709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Wyndham Timeshare Owner Tells All

AUTHOR: Wyndhamtimeshare - (U.S.A.)

Wyndham, in my opinion, is an organization you want to avoid. Listen to this owner describe his experience: http://www.youtube.com/watch?v=W7qELwa0Ius
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#2 Consumer Comment

All the same?

AUTHOR: Jeffw - (U.S.A.)

I have been told that all timeshare sales people are not bad. I have yet to meet one that is honest and treats you like a person. My guess is if they treated you with respect they would not last in that field... Too bad
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#3 Consumer Suggestion

Sadly because it is about the money

AUTHOR: Cat - (U.S.A.)

Fairfiled is in it for the money plain and simple. They have some gorgeous properties and so it is easy to think "next time" will somehow be different. However, when basic items like kitchen stoves set off the fire alarms for no apparent reason( and no the stove was not ever left unattended)and I am told "oh yes, we have had problems with this unit all month" ,perhaps there is an problem and should be fixed? I could go on , but you get the point. It never was about fixing the problem or my family's SAFETY it was about how many times they could make money on this unit without repairing the problem. I was TOLD that it took time to repair it, costing them money. That pretty much sums up Fairfield.

Good Luck!

Cat
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#4 Author of original report

Good Advice from Consumers

AUTHOR: Sallysfine - (U.S.A.)

Thank you Bill. I did not no the sales presentations were not mandatory. That is a good thing to know. Our first vaction through our timeshare; although time consuming in making reservations, was very nice. We stayed at Bonnet Creek in FL. The staff at that resort were extremely helpful and very personalble.

Cat I agree; looking back, my husband and I were on our first anniversary. We planned to attend the sales presentation get the free stuff and walk away. We did, upon meeting the sales rep. state right away we were only there for the free weekend. Somehow; after hours of listening to the advantages of buying and seeing the lavish rooms at the resort and continuous reduction of the sale price, we BROKE.

I do very much appreciate both your responses ... my main issue ... if Fairfield would acknowledge the validity of these problems; that not only exist with me, but a large percent of others who owns these timeshares and have/had a problem.

There are far too many complaints from others regarding various problems they have with their timeshares. A little "old fashion" people relations would go a long way for Fairfield. A little "common coursity" from Fairfield through even a form letter would go a long way in improving consumer relations.

They do have very nice people working for them at the resorts so I know the company can't be all bad. It's just getting past the brick walls to the resorts that seems to be one of their greatest problems.

Again, thank you for your responses ... they are appreciated.

WHY can't Fairfield/Wyndham be as thoughtful?
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#5 Consumer Suggestion

Timeshares are usually nightmares

AUTHOR: Cat - (U.S.A.)

First off timeshares are high pressured sales ,period. I've been to many, gotten several nice items and enjoyed some stays at nice places. In the end though it is much cheaper to save your money and pay cash for your vacation and you can get some awesome deals that way! My husband and I had an incrediable 15th yr anniv cruise several years back. Now we are already planning our 30th yr anniv cruise to Hawaii in 3 years. Paying cash can ofyen cut your cost in half!

i hate it your'e having these issues. I had alot of issues w/Fairfield Suites as my daughter was a high level gymnast and we traveled 5 months of the year on avg, I can't even go into the issues. I must say though that the Fairfield Suites did correct the problems, but I find it distressing that there are so many problems to begin with.

Good Luck in the future. There are more choices than Fairfield!
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#6 Consumer Suggestion

Timeshares are usually nightmares

AUTHOR: Cat - (U.S.A.)

First off timeshares are high pressured sales ,period. I've been to many, gotten several nice items and enjoyed some stays at nice places. In the end though it is much cheaper to save your money and pay cash for your vacation and you can get some awesome deals that way! My husband and I had an incrediable 15th yr anniv cruise several years back. Now we are already planning our 30th yr anniv cruise to Hawaii in 3 years. Paying cash can ofyen cut your cost in half!

i hate it your'e having these issues. I had alot of issues w/Fairfield Suites as my daughter was a high level gymnast and we traveled 5 months of the year on avg, I can't even go into the issues. I must say though that the Fairfield Suites did correct the problems, but I find it distressing that there are so many problems to begin with.

Good Luck in the future. There are more choices than Fairfield!
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#7 Consumer Suggestion

Timeshares are usually nightmares

AUTHOR: Cat - (U.S.A.)

First off timeshares are high pressured sales ,period. I've been to many, gotten several nice items and enjoyed some stays at nice places. In the end though it is much cheaper to save your money and pay cash for your vacation and you can get some awesome deals that way! My husband and I had an incrediable 15th yr anniv cruise several years back. Now we are already planning our 30th yr anniv cruise to Hawaii in 3 years. Paying cash can ofyen cut your cost in half!

i hate it your'e having these issues. I had alot of issues w/Fairfield Suites as my daughter was a high level gymnast and we traveled 5 months of the year on avg, I can't even go into the issues. I must say though that the Fairfield Suites did correct the problems, but I find it distressing that there are so many problems to begin with.

Good Luck in the future. There are more choices than Fairfield!
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#8 Consumer Suggestion

Timeshares are usually nightmares

AUTHOR: Cat - (U.S.A.)

First off timeshares are high pressured sales ,period. I've been to many, gotten several nice items and enjoyed some stays at nice places. In the end though it is much cheaper to save your money and pay cash for your vacation and you can get some awesome deals that way! My husband and I had an incrediable 15th yr anniv cruise several years back. Now we are already planning our 30th yr anniv cruise to Hawaii in 3 years. Paying cash can ofyen cut your cost in half!

i hate it your'e having these issues. I had alot of issues w/Fairfield Suites as my daughter was a high level gymnast and we traveled 5 months of the year on avg, I can't even go into the issues. I must say though that the Fairfield Suites did correct the problems, but I find it distressing that there are so many problems to begin with.

Good Luck in the future. There are more choices than Fairfield!
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#9 Consumer Suggestion

Why do you keep going?

AUTHOR: Bill - (U.S.A.)

Sallyfine,
I am really sorry to hear about your situation. Although I understand your situation, I believe the standard for this company is not to make exceptions. That has been my experience since 1999. If they let one person do this then they have to let all the people do this and I think that could cause even more problems. My other thought is, if it was life threatening why in the world did you go? The position you put your family in was irresponsible.

As far as the sales presentations are concerned - have you not learned that these are going to be sale presentation and that they are high pressure? And I do not understand the points only being good at a specific resort. I have made a numbers of purchases that came with the bonus points and I used them where I wanted without any problem or question. In the future you should know if you do not already know that you can pass up the presentation - you do not need to go. It is optional not mandatory. Stop going to them if you can not handle the sales pitch and say no at the end. I usually go every time, however, I start the whole thing letting them know that I have no intention of buying so please do not waste my time and yours trying.
I do wish you luck with your future vacations and hope that you begin to have the nice experiences that me and my family have had.
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