• Report: #270286

Complaint Review: Fairfield Resorts, Wyndham Vacation Resorts

  • Submitted: Sat, August 25, 2007
  • Updated: Wed, May 07, 2014

  • Reported By:Alexander City Alabama
Fairfield Resorts, Wyndham Vacation Resorts
260 Collier Drive Sevierville, Tennessee U.S.A.
  • Phone: 865-286-6000
  • Web:
  • Category: Resorts

Fairfield Resorts, Wyndham Vacation Resorts Extremely Deceptive Sales Practices By This Timeshare Resort! Sevierville Tennessee

*Consumer Comment: What happens to your timeshare when you die

*Consumer Comment: Not all are ripoff artist

*REBUTTAL Owner of company: NOT ALL GOOD...

*Consumer Comment: Not paying is a bad idea!

*Consumer Comment: Tabitha....

*Consumer Comment: Private Cell Phone Number

*Consumer Comment: Happy Owner

*Consumer Comment: Please contact THE OWNER'S ADVOCATE

*Consumer Comment: A co. can help?

*Consumer Comment: Update - There is a company who will help you out of the contract

*Consumer Comment: Same stuff different location

*Consumer Comment: Same stuff different location

*Consumer Comment: Same stuff different location

*Consumer Comment: Same stuff different location

*Consumer Suggestion: Be careful who you talk to

*UPDATE EX-employee responds: Just stop payment

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My wife and I have owned a timeshare at Fairfield Smoky Mountains in Sevierville, TN since 1998 or 1999. We really havn't been satisfied at all with our ownership because we can NEVER get reservations when we want. We bought a low 105,000 points, giving us a 1 bedroom at this resort.

We stupidly were talked into purchasing an additional 77,000 points at Daytona Beach for the purpass of giving us more points to leverage better reservations at various resorts in the Fairfield system of resorts. That was in Sept. of 2006. The salesman gave us his personnal cell phone number and told us to call him anytime with a concern or reservation. We have called him several times and have yet to have a call returned.

Now, for the real reason for this report. We vacationed the first week of July of this year, 2007, at our home resort at Fairfield Smoky Mountains. Lee Landers, Member Services Manager, PRIVATE Cell Phone #865-803-9630, met with us briefly to go over our ownership and to see if all was good. During the short meeting, we were advised that we apparently "missed out" on a special deal that Wyndham Vacation Resorts, the new owners of Fairfield Resorts, offered to customers with more than one ownerships such as ourselves. He made out like the company was trying to, in his own words, "clean up their accounts" and there there was incentive by including more points.

During a extendend meeting the next day (2 plus hours) we were told explictly by LEE LANDERS, Member Lervices Manager, that we could combine our two deeds into one at Smoky Mountains, and our points would go to 336,000 points. He told us a price around $80.00 but later came out with a price of $139.60 for the actual cost of the deal. During the time we spoke and before anything was signed, I very bluntly asked LEE LANDERS, Member Services Mangager, to make sure that no other expenses were to be expected other than the $139.60 that we'd write a check for then. NO was his answer.

Again we were told time and again that this was a "special" offer that Wyndham was offering to "clean up" their accounts by offering more points at one resort. Now, keep in mind, if any of you have ever purchased anything from one of these scam artists like LEE LANDERS, Member Services Manger at Fairfield Resorts in Sevierville, TN, you know that now the paperwork starts with someone "official" that we haven't seen up to this point. Paper after paper was shoved in our face and when I try to slow the process down by picking up the first few pages, I'm rushed to sign by the guy and LEE LANDERS. Man, I should know better! The main page I should have payed attention to shows that, in fact, we are getting a loan for over $21,000.00 to cover the 336,000 points. But, get this, this is the ONLY page in the contract not signed or initalled by me or my wife or anyone else for that matter. It's only been a little over a month passed, but I vividly recall a page or two that was flipped over with the guy saying something like "this one doesn't have to be signed! That was the one!

On top of that, we NEVER filled out or authorized anyone to do a credit check on us or a loan request. Also, when we gave them a voided check to cover the monthly maintenance fees, the got our account # and drafted the first payment of $282.82 for the first monthly payment. That's actually how we found out we had a balance with Fairfield!

These people are CROOKS, THIEVES and LIERS, especially LEE LANDERS, Member Service Manager in Sevierville, TN. Do not buy anything from Wyndham Vacation Resorts or Fairfield Resorts!!!!!

Stagmie
Alexander City, Alabama
U.S.A.

This report was posted on Ripoff Report on 08/25/2007 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fairfield-Resorts-Wyndham-Vacation-Resorts/Sevierville-Tennessee-37862/Fairfield-Resorts-Wyndham-Vacation-Resorts-Extremely-Deceptive-Sales-Practices-By-This-Ti-270286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

What happens to your timeshare when you die

AUTHOR: AngelinaC - ()

Because your timeshare contract will certainly establish what happens to your timeshare when you die in one of its clauses, I highly recommend you to read the timeshare agreement cautiously. Some timeshares can be inherited, while others can be owned by more than one person, however, whatever the contract says, the truth is that all of the clauses will always benefit the resort. Also, ask as many questions as possible during the presentation if you are seriously considering acquiring a fractional ownership. This is a good article on what happens to your timeshare when you die

 

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#2 Consumer Comment

Not all are ripoff artist

AUTHOR: steve - (United States of America)

I purchaced with Wyndham in 2007.   I love my points.    He mentioned that they didn't show him all the paperwork and they ran credit without permission.    And Lee Landers was a lier.    Well I can't argue with that, but he no longer works for the company either.   I checked.    It is our responsiblility as consumers to confirm what we are buying.   I always read what I sign.    It sounds like you didn't take the time to read everything.    But as for points.   I normally get all the reservations I ask for.    You do need to plan ahead for summer vacations.   So use common sense.   And if you don't have any,  stay home.
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#3 REBUTTAL Owner of company

NOT ALL GOOD...

AUTHOR: james - (United States of America)

  As it turns out, you have a 10 day period to back out of the deal, and after that, if you look on page 393 in the Club Wyndham Plus members book, the frist paragraph reads that you can terminate at any time writing to the trustee.  (however, I don't know about the payments if you still are paying on the loan...it is worth looking into.)

My story: my wife and I own 2 with Wyndham Plus point programs and we were entertained this weekend to purchase an additional one from a non-pushy salesman yesterday.  We signed up and everthing was great till I had time to go back over evething in my mind on a good nights sleep.  My wife and I were looking into getting another "Plus" points time share to convert to "Reward" points for paying for meals and tickets when we go on vacation.  To do this, you have to have purchased directly from Wyndham, because we bought the other two from a resale company.  So, we met with "Ben" in Orlando this past weekend.

 Now for this GREAT DEAL that "BEN" was pitching to us, he was slick in trying to make it sound like "Plus points" was the same as "Reward points" but something didn't add up.   "Ben" was selling the idea that I could convert 120,000 points to pay $1350 in maint fees a year, and  I should buy a larger points package to cover that as well.  So being sold on this idea, we looked into a much larger package of points, enough to pay maint fees for all our units and enough to cover things we might want to do.    He sat in front of us, alowing me to do the math at a conversion rate of 1-1, he even rechecked the my math!  We signed up for close to 400,000 points!

 As it turns out, you can convert Plus points to Reward points, but here is the catch, they convert 1000 Plus points to 400 reward points. and 10,000 "REWARD" points equals $60 in maint fees.  I could only pay $880 in maint fees a year with what we were going to purchase.  Not the $2200 that we would need to cover the maint fees on all our units.  HE SAT RIGHT IN FRONT OF US, KNOWING d**n GOOD AND WELL THAT WE WERE FALLING INTO A TRAP!  HE EVEN TOLD US THAT HE WAS HAPPY TO SEE THAT WE HAD MADE A WISE AND WELL INFORMED DECISION!!  . 

So, tonight, I am writing this at 3am, after I have wrote the letter for cancelation.  BUYERS BEWARE, these guys are slick, they CANNOT BE TRUSTED.  Make sure that you know what you are doing.  People that buy resale properties are smarter than buying direct.  The benefits are not worth the price you pay when buying direct!  My brother in law bought a time share in Las Vegas 6 years ago and is still paying on it, $120 a month, not to mention another $50 in fees a month.   He has 4 more years to pay, with his down payment he will pay over $16,000 for a small 56000 bi-anual package.  He has taken 3 vacations in 6 years in the middle of winter.   My wife and I will pay less than $500 for 315,000 annual points.  I don't care if I didn't buy from Wyndham, and from what I have seen and hear, those that buy from resale companies are much happier with their vacations than those that buy direct from Wyndham. 

ALSO, as a side note.  when we went to Myrtle Beach and stayed during spring break, we were told that we are spending a lot more on Maint. fees because we bought through a resale company......  After doing some research, this is not the case, the fees are the same if you buy from them direct or not, don't believe these guys!  I was a salesman for many years and I never lied to a customer and I was able to retire at the age of 35.   Any salesperson who needs to lie to make a sale has lost what is important, the return customer. 

HOWEVER, I will say this...I did meet a time share salesman 12 years ago at Star Island in Orlando that during his presentation, he said to me, "don't buy from me today, think about it and call me tomorow, the deal will be the same then as it is today."  I did not buy from him, but I called him back and talked to him.  He then tipped me off to a resale market on timeshares.  As it turns out, I came back 10 years later to the same guy and bought a resale.

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#4 Consumer Comment

Not paying is a bad idea!

AUTHOR: Anonymous - (United States of America)

I can tell you from experience that Wyndham can and will turn non payment over in a way we never expected. They foreclosed on our property when we attempted to refuse payment and to allow Wyndham to take over our property. We found out about the forclosure during refinancing of our mortgage to get a lower rate. What a shock! We were told to do what the earlier past employee said to do and there would be no recourse. Again lied to. Yes these guys use fraudulant techniques, but fly just under the radar to not do time. I have other family members that also got snookered. They are still trying to find a way out. Go to your county department to get legal help. It is your best option.
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#5 Consumer Comment

Tabitha....

AUTHOR: Mike1 - (U.S.A.)

You said that you were deeded in Gatlinburg with Wyndham.....Hello...There is no Wyndham resort in Gatlinburg. They have 2 in Sevierville.

Stagmie you stated that Wyndham got your account number from the voided check you gave them for the maintenance fee. You would only give them one check since the maintenance fee and the monthly payment are coming out of the same account. If you believe that you did not sign anything to give them permission to do a credit check, ask to see the paper you signed.

People love to use the word scam when they talk about timeshare, but they never tell you what the scam is. If you state on here that you cannot get a reservation, you need to tell us when you were planning to go and how close to that date you are calling to make the reservation. If you state that you did not sign a paper to do a credit check, put on here that you have contacted the company and they cannot provide you with this paper. If you state that a company is made up of CROOKS, THIEVES, LIERS, you need to be more specific than typing that they kept up there for 2 hours. How did they keep you?? Did you ask to leave??? Did they tell you how long you were going to be there??? You seem to have left this information out. You state that you were offered more points at one resort; however, Wyndham uses points similar to Bluegreen which means that you can use the points at any of the resorts they own. You state that you have owned since 1998. You should have known this.

You sound ridiculous in this post. You did not state how close to your vacation date you were trying to make a reservation. If you are trying to make it a couple months before, and you want to go on July 4th, good luck. This is a high demand time. You stated that you were talked into purchasing more points. Do you even know how to use the points??? Did your real estate agent talk you into buying your house? Does your pastor talk you into giving money to the church??? You CHOSE to attend a sales presentation....HENCE them trying to sell you something. If you go to a clothing store, they try to sell you something. If you go to a car lot, they try to sell you something. If you go to a restaurant, they try to sell you something. If you walk into AT&T wireless, they will try to sell you something. You feel stupid because you cannot afford what you purchased (or you would not have made the comment about taking the monthly payment our of your checking account), and you want to trash a company on this website. If you make a false claim about a company, like not giving permission to run your credit, and you sue them, and they show you the document that you signed, they can sue you in return.
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#6 Consumer Comment

Private Cell Phone Number

AUTHOR: Mike1 - (U.S.A.)

I can understand having problems with your purchase; however, there are better and more mature methods than publishing a person's private cell phone number on the internet. How do you know that this person still works for the company? Usually people like don't get to stay with a company very long. If you have his phone number, he has yours as well. How will you feel when your first and last name and phone number are placed on here with a rebuttal about you?
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#7 Consumer Comment

Happy Owner

AUTHOR: Tabitha - (U.S.A.)

My family has a timeshare with wyndham resorts and our contract is in Gatlinburg Tennessee. We love our timeshare. We have NEVER had a problem booking. Our usual week is the week of christmas, to which we have never had a problem booking. We recently began booking our week in march because it is spring break for us. We are currently here this week and just today spoke with a representitive about upgrading points to a VIP status and it was a very good deal and a very easy transaction. She even helped us book the week of christmas in Disneyworld because we had 2 free weeks with RCI. This whole transition was very easy and pleasent. If you own timeshare and have no intentions of getting rid of it, I encourage you to take the time to get to know how to use your timeshare vacation rental to you and your families advantage. This particular timeshare can be a wonderful asset if you understand how to use it. We sent around 5 hours today talking to our rep, which made for a long day, however we read everything and we understood everything before we signed it. Take the time to read and understand before you sign anything. I am sorry you had a bad expirience with this particular person but our representitive was a wonderful woman! Not all of them are bad people.
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#8 Consumer Comment

Please contact THE OWNER'S ADVOCATE

AUTHOR: Kathy Griffin - (U.S.A.)

The company is called The Owner's Advocate. It is located in Santa Barbara, CA. It is a consumer protection group that works with people in disputes with the timeshare industry. They have a website at http://theownersadvocate.com. They truly are wonderful people who will guide you every step of the way to fight them and get you out of your contract. They are not legal representation. They are professional representation. They are very intelligent when it comes to the laws that affect and govern the timeshare industry. Keep all documentation that has to do with Wyndham. You will need to write an affidavit of the events that have taken place. If you have supporting documents you will want to attach this to your affidavit. I have supporting documentation for each of our complaints. I kept everything. You will then be instructed to mail to Wyndham a cease and desist letter stating that you will no longer make the payments due to the dispute. This protects your credit while you are fighting them. They cannot report you to the credit bureau for not making your payments after receiving a cease and desist letter. Then you start specific steps against the company as instructed by The Owner's Advocate.

I have contacted the Federal Trade Commission, The North Carolina Real Estate Commission (that's where our purchase was made), The Florida Attorney General (this is where the home office for Wyndham is), The Better Business Bureau in North Carolina and Florida, Florida Consumer Affairs Department, and others. Each of these agencies have opened an investigation into Wyndham's business practices.

We have made very good progress but will not stop until we have recevied a full refund of all monies paid. They have already made an offer of settlement to cancel the contracts and pay 50% of the vacation expenses for last year that we incurred due to no availability with the program. It is possible to fight these people. You can't give in to their threats. I found a line on one of the many contract pages that goes something like this ..... "nothing discussed at the table at the point of sale will be honored unless it is written in the contract". This statement alone will take you far in a court of law. Good luck to each of you. The more of us who get together and bombard this company and all of these agencies with our complaints, the better chance we all stand of defeating this Deceitful giant. Remember the story in the bible ... David as young and small as he was defeated the giant! WE CAN TOO!
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#9 Consumer Comment

A co. can help?

AUTHOR: Kenyon - (U.S.A.)

Kathy you stated there is a Co. that can help get you out of contract. You did not say which web site or Co. name.
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#10 Consumer Comment

Update - There is a company who will help you out of the contract

AUTHOR: Kathy Griffin - (U.S.A.)

Please go to The Owner's Advocate on the website. They are not legal representation, but professional representation. They know all about Wyndham and their practices. They have been able to successfully cancel contracts of many. They are currently working for us and are doing a splendid job. Also contact the Attorney General in the state you made your purchase. Also contact the Consumer Affairs department in the state of Florida (home office). I have filed complaints with every government agency, Better Business Bureau in each state, many other things to bring attention to this deceitful practice. Keep fighting. Never give up!
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#11 Consumer Comment

Same stuff different location

AUTHOR: Michael - (U.S.A.)

This same "method" is being used by different individuals at Wyndham Fairfield Bay. Oct 2008.It must be a company wide "scam" sells technique.
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#12 Consumer Comment

Same stuff different location

AUTHOR: Michael - (U.S.A.)

This same "method" is being used by different individuals at Wyndham Fairfield Bay. Oct 2008.It must be a company wide "scam" sells technique.
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#13 Consumer Comment

Same stuff different location

AUTHOR: Michael - (U.S.A.)

This same "method" is being used by different individuals at Wyndham Fairfield Bay. Oct 2008.It must be a company wide "scam" sells technique.
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#14 Consumer Comment

Same stuff different location

AUTHOR: Michael - (U.S.A.)

This same "method" is being used by different individuals at Wyndham Fairfield Bay. Oct 2008.It must be a company wide "scam" sells technique.
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#15 Consumer Suggestion

Be careful who you talk to

AUTHOR: Cat - (U.S.A.)

I am also an "owner" with Fairfield/Wyndham. Mr. Landers met with us in Sevierville in December 2008. He gave what sounds like the same spiel, we have multiple deeds, and he said how much better it would be if we "cleaned things up" and had them all transfered to the same location and had only one deed. He kept saying things like "I shouldn't say this but..." and "I have to watch what I say...." like he was giving us all this insider information. But whenever we asked him specific questions he hemmed and hawed. He was supposed to get back with us later that week, and never showed up. A call to his "private cell phone" was made and he claimed he was sick.

We met later that day with someone in the office and told them what he had said, and they were puzzled. They told us that there was no benefit to having one deed instead of more than one. After spending time with them, I left knowing what I have known before: 1) never make quick decisions, especially with your money. 2) don't trust people you don't know who are appearing to give you "insider information". 3) always double check with someone else in the company before making a decision. I don't think that everyone in the company is shady; we have met with some very helpful and businesslike people, and we have met with some who, like him, can't or won't answer simple, direct questions. We have decided that from now on, when we vacation, we will just enjoy our time, and when we get the "courtesy call" from "management" we will tell them no thank you, we are on vacation, if you have important information we need to discuss regarding our timeshare ownership, please fax it to us so we can go over it with our attorney!
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#16 UPDATE EX-employee responds

Just stop payment

AUTHOR: Anonymous - (U.S.A.)

I worked in the fairfield wyndham member services, and if you want out of the contract, then just close the drafting account, and stop all payments, wyndham-fairfield does not report to the credit agencies, they will just take back the deed, and your others will be unscathed! It will not in any way affect your credit, but you will unfortunately lose all the money that you invested in your most recent purchase!!!
Anonymous
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