- Report: #377914
Report - Rebuttal - Arbitrate
Complaint Review: Family Credit Counseling
Family Credit Counseling4850 N State Rd 7 Ste. G104 Lauderdale Lakes, Florida U.S.A.
Family Credit Counseling Where are my payments to creditors?? "We have no answer".... Lauderdale Lakes Florida
The first problem arose with them in those first few months... It took 6 months for all my creditors to reach an agreement with them. I made multiple calls back and forth to my creditors and FCC - things that FCC should have been doing, because, after all, that's what I was paying them to do right? Needless to say, my credit score took a hit during this time.
Go forward about a year...everything is going along ok...my payments are made at least within the month that they took the money out of my account, granted, not within the 5 days as provided in the contract, but within the month nonetheless..
Now we're in 2008, and my payments are progressively getting further and further apart and I stopped receiving statements. I called them last month to inquire as to why, I was told that they stopped sending statements as a cost saving measure (nice that they told us that) and I was told "We are aware that your contract states your money will be dispersed within 5 days of receiving it. We have NO REASON as to why your payments are a month and a half behind". I was in shock. I told them OK, will you be dispersing those payments, and they told me yes.
Now we are in early October.. My payments are 2+ months behind and I'm fielding calls from my creditors wondering where their payments are. I tell them the story, and that's all I can do. I don't know if they listen or not, or whether they really care, but it's definitely a big deal to me.
I called FCC yesterday, inquiring as to why they were now 2+ months behind, instead of catching up my payments as they told me they would last month, and I got the "We have no reason....." spiel again. I inquired as to where my money was and I got silence...you could hear the crickets chirping..
Needless to say I have cancelled my contract with them and have started with Care One Credit. They have a website and forum for users, and get this - they are Better Business Bureau ACCREDITED!! lol...I'm hoping for the best - FCC still has 2 months payments to distribute, and that has yet to be completed. I suppose I'll cross that bridge when I get to it.
Anything I can do to help everyone else avoid these people, I'll do it.
This report was posted on Ripoff Report on 10/02/2008 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Credit-Counseling/Lauderdale-Lakes-Florida-33319/Family-Credit-Counseling-Where-are-my-payments-to-creditors-We-have-no-answer-Lau-377914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.