I have been a Patient at Family Dental Solutions for about a year and a half now. I have had several issues
with this place. There is a story behind why I am posting a bad review
For the last year, I had a tooth that needed a root canal. I had this condition for some time, and haven't had the money to get it done. After putting it off as long as I could, the tooth cracked.
After having some issues with my insurance, I went in and told them money was tight, and that my dental insurance had dropped or changed, but I just got it back, and I told them to check it,,,,,, and make sure everything was good. I wanted them to give me a quote of how much it would cost,, and what my insurance wouldn't cover..
SO , after they called, they gave me a written quote (WHICH I STILL HAVE) saying that my charges after insurance would be around 700 for the root canal and around 560 for the crown,plus the resin-based composite, two surfaces, posterior, and interior, 85, 65..
well, I ask him how much for just the root canal. They said it would be around 600, and the rest would be due upon return for the crown.
They knew I was having a problem with money, and understood that my insurance had some issues, but after they gave me the quote, and went over the charges, I was under the impression that it would be 600 for root canal and about the same after I came back for the crown in month or so...
SO, after the procedure and me paying 630 dollars, they called me about a week after the procedure, and said I owed them around 500 bucks. I was confused, because they said that the other wouldn't be due until the crown was sized.
They said that I didn't have the same insurance, and the charges were going to be more.. My insurance didn't cover the procedure.. How convenient for them to tell me after the procedure is over and done.... That was the point of me asking them to check and see what my insurance wouldn't cover, and give me a quote.
Well, I thought that was the POINT of them calling and verifying that, and giving me a written quote, with my insurance deductions from that....(WHICH I STILL HAVE).
SO right before this phone call telling me my insurance didn't cover the procedure,, my fiance lost her job, and I told them that,,,, I didn't have the money, but felt like I was done wrong, baited and switched,,, and she said that I could make payments,, but I didn't have the money for payments and still feel like I am being done wrong, so she said she would call me back in a few weeks,
Instead of getting a second phone call, They Sent this to collections and on my Credit Report. The time frame that this transpired from the first phone call and collections was about 3 weeks. The last conversation Anna told me that they would call back, and maybe I could pay 30 dollars a month, I told them, I didn't know if I could do that, but still felt like I was done wrong, well I didn't receive a second phone call, only one bill in the mail, and they sent this to a collection agency and its on my credit report.
That's what you get for being honest and upfront with someone. Thanks for the Call back, and Yes, I think I could make payments IF I felt like I was done right and justly,, instead of feeling like they lied and said my insurance would cover something, and then charge me after the fact and send it to collections in less than a month.....
It falls on the patient to know what their insurance pays..yes, but when I ask them to call and verify that, I am still at fault, stuck with a false sense of them giving me a quote based on a guess, and it's my fault,
I am not happy with the Lack of communication, professionalism, and results of the problem at hand. I would not recommend this place to anyone,, if this is the way they treat a patient that has been there almost 2 years... How would they treat a new patient???