on 12/27/2007, I went to a Family dollar store in burnsville Minnesota to return 2 curtains that I had previously purchased a few days before. The curtains were still in their respective packs,I had my receipt and was entitled to a refund per the receipt. Upon entry to the store, a manager named Linda very rudely told me to leave the curtains at the register and find another curtain to replace them. A cashier at the register apologized for Linda's behavior and told me to see if i liked any other curtains or she would refund my money. I came back with one other curtain and asked the cashier to exchange one and provide a refund for the other, which she agreed to do.Linda pushed the somalian cashier aside and told me that she would not give me a refund because the bar code on one of the packs was not there, therefore she had no way of ringing it up. I tried to explain to her that they had numerous packs of the same exact curtain in the store and I was willing to grab one from the aisle so she could use the bar code, however Linda continued to yell at me in front of other customers and cursed at me before going to get another pack of the same curtain. At this time I asked the cashier to give me Linda's first and last name. The cashier told me that her name was Linda and she was the store manager but she was unsure of her last name. She urged me to make a complaint and told me that the district manager named Leonard was in the back somewhere.
When Linda returned, I told her that she had been very rude to me and this is not my idea of customer service. I told her to give me her last name and she said she would not give me "s**t". I advised her that I was going to pursue a complaint first to her district manager and then to the better business bureau and linda said "that's bullshit, you don't know who you're messing with". I asked to speak with the district manager. Linda left momentarily and came back to tell me that he did not want to talk to me and that i should get the hell out of her store. I insisted that I wanted my money back and I would gladly leave at that time. In front of other customers waiting in line Linda told me several times to shut the f*** up and told me that she did not want to see me in her store again or she would throw me out. I told her that i was not going to leave the store until I got my money back and she told me that if I just shut up then maybe i would get my f**** money back. I again advised Linda that I would pursue a complaint against her and she told me she would call the police to throw me out because this was her store and she has the right to throw me out if she wants to. The district nanager, Leonard, was visibly stocking tissue paper in the middle of the store and was notified of the commotion, however he did absolutely nothing and refused to respond to my request to speak with him. Other customers in line were getting agitated by this point so Linda opened the register and threw my money at me and told me to get the hell out of her store. The cashier caught me as I left and apologised again. She advised me that she is often treated poorly by her manager and urged me to file some sort of complaint if i am able to.