This is the letter I wrote to the so- called corporate office with no response!
January 8, 2006
To Whom It May Concern,
I am writing in reference to a refund that has been very complicated for me to receive. My first occurrence with your company was in October of 05" when I received a call from Jeffrey Jackson (ID#0199). He informed me that I was only going to be charged a fee of $4.95 and everything else had a free trail. Little did I know that later to come I would have a lot more drafted out of my account when I received my bank statement. The fact that I was recorded and asked only for the one change I really don't see how you got access to draft so many other changes. Never to less, before receiving my bank statement I only expected to receive a package from your company in the mail. Instead I received my bank statement the third week of November! If you check your records you will even see that before cancelling I called in to see where your package was. I never received it to have a trial period. After two other calls in about where is the package I told Customer Service to go ahead and cancel the whole thing because it made no sense for me to constantly be changed for something I haven't even seen or previewed for that matter. Let me be the first to tell you that your customer service department is everything but pleasant to call! Not once have I called and spoke with someone who could speak Great English even after requesting someone else. If you check your records also you'll see that I've called customer service a numerous amount of times about my refund, and might I add, not once have cursed someone or got extremely irate. Even though, when I first cancelled I was told no problem it will be mailed, then, not sent do you want it in your account or in the form of a check, and now you must write a letter. My last conversation was with Jimmy Lawson, he informed me that the refund was processed ever since October 13, 2005! It is now 2006!
The cancellation numbers he provided were: 144380, 144381, 144382
Regardless, I've been charged a total of $409.60 not to mention other expenses I feel I am entitled to with the fact I was charged for something I didn't receive and the time span its taking to get my account corrected!
I would highly appreciate and expect a call upon receiving this letter to see how things will be handled and the next time frame to expect. All contact info is at the top of this letter and in any event I can not be reached please leave a message to where you can be contacted along with a name.
Orangeburg, South Carolina