- Report: #1056839
Report - Rebuttal - Arbitrate
Complaint Review: Family Leisure
Family Leisure9631 San Pedro San Antonio tx 78216 San Antonio, Texas USA
Family Leisure San Antonio extended warranty scam Extende warranty scamii San Antonio Texas
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Family Leisure in San Antonio Texas and their sales person Austin Lampkin sold me an above ground pool and an Extended Warranty (30 years) after 2 years the liner ripped called to make a warranty claim and spoke with Austin Lampkin the same person that sold me the pool and Extended Warranty. He was rude, confrontational and refused to honor the Warranty that he sold me. After countless unreturned phone calls, tried to speak with someone else, no luck. finally got an email address for his boss and sent him an email addressing my problem, no response. After hours of researching the extended warranty have come up with a blank, no help from anyone at Family Leisure, can't get any information on the warranty provider (Marathon Group) it is as if it was a total scam from the start. Still have no pool liner, have not received 1 returned call or email from anyone at Family Leisure or Marathon Group. As a consumer I am disgusted that companies can get away with this kind of business practice. Should have done a little reaserch before buying and would have found that in the case of a warranty claim or customer service issue, thus company has intentionally and deliberately left these links unreachable. Their web page has no link to warranty or customer services, the warranty card I was given had absolutely no information or phone numbers or web site info. It wwrite frustrating to do all this reaserch and come up with a trail of dead ends at every attempt. I would like to strongly suggest that if in the market for an above ground pool in the San Antonio Texas area, You invest Your money with another company. In all the reaserch that I did, never found another pool company with misleading claims, or without a customer service link, their warranties plainly stated terms and contact information and had ethical business practices. In short Family Leisure is a scam from the word go.
This report was posted on Ripoff Report on 06/06/2013 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Leisure/San-Antonio-Texas-78216/Family-Leisure-San-Antonio-extended-warranty-scam-Extende-warranty-scamii-San-Antonio-Tex-1056839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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