- Report: #1014138
Report - Rebuttal - Arbitrate
Complaint Review: Family Motors
Family Motors6209 Indian River Road Virginia Beach, Virginia United States of America
Family Motors RK Chevrolet DECEPTIVE!!! Woke up to the surprise of truck being booted TWICE with an extra $150 added on top of charges we were unaware of. Virginia Beach, Virginia
*Author of original report: RESOLVED!!!
*UPDATE Employee: I Am Sorry and Thank You For Your Comments
*Author of original report: Jim...
*Consumer Comment: Here's a Few More "Why's"
*Author of original report: Forgot to mention...
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We had to pay $150 to have the boot removed, even though the insurance was already straightened out. Apparently they also charge a late fee of $30.00, even for 1 day past the due date. Unbeknownst to us, these fees have been accumulating, also accumulating interest. Payments have been made each month, then BAM we wake up to another boot on the truck and are told we have to pay $505 plus ANOTHER $150 for the boot.
If we were racking up late fees, WHY DIDN'T SOMEONE TELL US?? We received NO statements and NO mention has EVER been made each time we call and make a payment to them!!! We are only notified AFTER a boot has been left causing us to pay even more as well as LATE to work!!! We would have paid the late fee when we made the payment had we known!! I have NEVER in my life dealt with such a shady company!! Legalized scam artists are all they are!!!
This report was posted on Ripoff Report on 02/14/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Motors/Virginia-Beach-Virginia-23464/Family-Motors-RK-Chevrolet-DECEPTIVE-Woke-up-to-the-surprise-of-truck-being-booted-TWIC-1014138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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