- Report: #748010
Report - Rebuttal - Arbitrate
Complaint Review: Family Readers Club
Family Readers Club90 Country Road Route 38 Norfolk, New York United States of America
Family Readers Club Was lied to and never received merchandise or the $300 gift certificate as promised, they took $70 from my account Norfolk , New York
*Author of original report: Case closed
Must have been one of my off days because I fell for it. Duh!!!! I gave them the information to take the money out of my account. I never received the magazines, the gift cards I received I would have to spend $1200 to receive the $300 and it could only be done one month at a time. In other words I would have to spend $100 in the first month to qualify for a $25 gift certificate at specified retailers, I went online to register for the gift certificates and they were supposed to send them to me but haven't heard from them since. It would cost me $1200 and take me a year to get the $300 I was promised however, I wasn't given the opportunity even if I could afford it since they never sent me the coupons to participate. I never received the welcome packet, I did however get ahold of customer service and was able to cancel my subscription before the next billing cycle and they did do that.
I signed up in March of 2011 and now it is July 2011, and cannot get ahold of anyone. The phone message says Corp office dial 0 to speak to an agent, I dial 0 and then the message says general box please leave a message. That's it. I did email customer service but haven't gotten a response from my phone messages or from the customer service email site.
This report was posted on Ripoff Report on 07/01/2011 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Readers-Club/Norfolk-New-York-/Family-Readers-Club-Was-lied-to-and-never-received-merchandise-or-the-300-gift-certifica-748010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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