- Report: #1022746
Report - Rebuttal - Arbitrate
Complaint Review: Family Roots
Family RootsInternet United States of America
Family Roots www.familyroots.com Awful deceptive merchants with terrible customer support Internet
*Author of original report: Ridiculous and Utter Terrible Explaination
*Author of original report: Absolutely ridiculous reply back
*UPDATE Employee: Terms of Agreement
This company gains most of their clients from military members. It's very obvious the salesmen are paid on commission or by how many people they are able to sign up. These unscrupulous sellers will generally set up a booth at military bases where there are new recruits who have just finished basic training and are attending their school for their trade.
The salesmen I am talking about in particular were the ones set up at Sheppard Air Force Base. They will entice recruits to sign up for their services. Stating that they will put you on a payment plans. What makes it so awful is, the place they set up shop at, has restaurants in it which sale alcohol. Many recruits on the weekend will go and drink alcohol (legally) having a good time. As they walk out these salesmen will target these people and get them to try to sign up for ordering a very expensive sword and their services. Let me explain my situation.
I was in Sheppard Air Force Base and I was drinking during the weekend. I was stopped by one of their salesmen. He had some swords and other trinkets and told me that I could sign up and there would be flexible payments (Like $50/bi-weekly). He told me I could cancel all the way until the final payment has been made. Since the company doesn't even begin to create your product until 6-8 weeks AFTER you've completed paying for the product. So, essentially, you don't have the product in your hand until the finalized payment. There aren't very many products I can think of where you don't have the product in your hands yet you are paying for it and you don't have the product. I asked the salesman could I cancel and he told me that I could if I did prior to paying fully for the item. I'm thinking with only $50/month bi-weekly drafts that shouldn't be an issue since that would take me well over several months to pay off $700.
Anyhow, after I signed up I began to think how silly it was that it was not possible for me to get the product until I finished paying for it and only then would it ship and they BEGIN to work on it I decided to call and cancel thinking they haven't even done anything so what is the problem with this. WRONG, they won't let you cancel after 14 days of signing the contract. Meaning, after 14 days you are stuck paying unless you cancel your credit card. They will continually charge, and charge, and charge you till you have finished paying for the product. And then, only then, do they create the product and sent it to you.
So ask yourself this question? WHY wouldn't they be able to cancel your order and issue a refund if you haven't completed paying for the product? Does that make any sense at all? I called their customer support line and was told I was unable to cancel and receive any money back. After this I called and said I wanted them to stop drafting my account. They then stated they could cancel what they had charge thus far but I had to get someone from their saves department to call me back. They never did call me back. Finally, called again and got a hold of someone. They then canceled the drafts from continuing to ding my credit card but the balance they had drafted $400 some odd dollars they said I could not get back. Basically, they said that either I finish paying the $700 dollar item I was being bi-weekly drafted on, OR I could take the money and buy something cheaper. So wait. . . . you can hold my $400 you've drafted towards a product that's not been created yet and wouldn't be till I fully paid $700 for the item I was buying BUT I could cancel and purchase something else with what you've drafted thus far? So essentially you hold my money hostage without even have given me any service what so ever, no product, no anything?
So as it stands, I didn't want the product any longer, they have my $400 some odd dollars in limbo and unless I either cringe and purchase the $700 item I was originally bi-weekly paying on I am out $400? How does that seem fair considering they never even made me a product and wouldn't till I completed paying for the product. It'd be one thing if I had the product or some form of it within my hands. I have product in any shape or form in my hands at ALL. Yet they have $400 some odd dollars my money. I've never seen ANY company charge you monthly for a product they aren't fronting to you while you pay. It is absolutely ridiculous and this is such a JOKE of a company. Do not support them and do not listen to what their salesmen say. And lastly, I was pretty intoxicated when he approached me to sign up for this. I was definitely over the limit to drive but I could still function. That is not legal to have anyone sign a contract under those circumstances either but I'm not even going to argue with that one. What an awful company DO NOT BUY from them.
This report was posted on Ripoff Report on 03/02/2013 10:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Roots/internet/Family-Roots-wwwfamilyrootscom-Awful-deceptive-merchants-with-terrible-customer-support-1022746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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