• Report: #1039352

Complaint Review: Family Tree DNA

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  • Submitted: Sat, March 30, 2013
  • Updated: Wed, April 10, 2013

  • Reported By: Betsy — Whittier North Carolina
Family Tree DNA
1445 North Loop West, Suite 820 Houston, Texas United States of America

Family Tree DNA Gene By Gene, Ltd. Rip Off, Scam, Fraud, Houston, Texas

*Author of original report: Yes I've contacted FTDNA REPEATEDLY

*REBUTTAL Owner of company: No information

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Family Tree DNA charges hundreds of dollars for DNA testing, then refuses to deliver ANY results.

After 3 months of excuses, enough is enough.  Family Tree DNA is a total RIP OFF...don't waste your money.

This report was posted on Ripoff Report on 03/30/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Tree-DNA/Houston-Texas-77008/Family-Tree-DNA-Gene-By-Gene-Ltd-Rip-Off-Scam-Fraud-Houston-Texas-1039352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Yes I've contacted FTDNA REPEATEDLY

AUTHOR: Betsy - ()

I'm the original poster and I've contacted Family Tree DNA repeatedly, and have been given the "we're upgrading our dB software" excuse for MONTHS.

This is the message I've been getting on my results page for MONTHS, Family Tree DNA just keeps changing the date.

"We've updated your "expected results date" to reflect the current
timeframe in which we anticipate them being available. We apologize for
the delay, but while the lab portion of your testing is complete, the
Family Finder program is transitioning from Human Genomic Build 36 to
Build 37. "

Family Tree DNA is still selling tests and promising results in 4-6 weeks, while I've been waiting for the results I paid for in DECEMBER 2012.

Family Tree DNA is committing consumer fraud and needs to be investigated by the Texas Attorney General's office!
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#2 REBUTTAL Owner of company

No information

AUTHOR: FTDNA - ()

Has the person contacted FTDNA? If not, I suggest she contact us with the kit number and we will verify her claim. We have tested over 700,000 people in the course of our 13 years and the most reputable company in this field.
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