- Report: #558105
Report - Rebuttal - Arbitrate
Complaint Review: Famous Footwear
Famous Footwear265 Chelmsford St Chelmsford, Massachusetts United States of America
Famous Footwear Brown Shoe Company wants to scan drivers license and maintain personal information when performing normal return in time Chelmsford, Massachusetts
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While returning merchandise in a timely manner with original receipt purchased with a credit card, I was told my drivers license had to be scanned and the information maintained in the company database in order to get a refund. This is a breach of privacy laws in our state. The company cannot break privacy laws by capturing personal information for a sale.
Why we will not shop at this store again:
On 11/25/09 I used a credit card to purchase boots from:
I wish to return them and have attempted on December 28, 2009 and January 18,2010. I presented the original receipt and credit card. The first time I tried to return, the sales person asked for my drivers license and proceeded to scan it. I was appalled at the cavalier breach of privacy. I was told the purchase could only be returned by inputting my drive license information.
"We require a valid, government issued photo ID for all returns and exchanges. Purchase made between October 22, 2009 and December 24, 2009 may be returned or exchanged until January 30, 2010 and return information will be maintained in a company database. We reserve the right to limit or deny returns regardless of receipt."
The return stipulations appear on the receipt AFTER purchase. There is NO posting of terms at purchase point. I was told this procedure was to protect me, ..."someone might steel your bag with the shoes and try to return them." Obviously, these people
have a shop lifting problem, but that should not be the consumer's problem.
I have yet to receive a refund for the boots. I was told to mail them to another
address 2000 miles from me with no guarantee of refund or shipping costs paid.
I do not want my personal information in any database and you shouldn't either. Remember TJMaxx. Do not support companies that use this bait and switch policy for
your personal information.
This report was posted on Ripoff Report on 01/21/2010 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Famous-Footwear/Chelmsford-Massachusetts-01824/Famous-Footwear-Brown-Shoe-Company-wants-to-scan-drivers-license-and-maintain-personal-inf-558105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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