- Report: #1077624
Report - Rebuttal - Arbitrate
Complaint Review: Famous Footwear
Famous FootwearGreat Falls, Montana USA
Famous Footwear Deceptive practices regarding returns Great Falls Montana
*Author of original report: Response to--THE ONLY DECEPTION
*Author of original report: Response to-UNCLEAR
*Author of original report: Response to--YOU DO REALIZE
*Consumer Comment: Unclear
*Consumer Comment: The only deception...
*General Comment: You do realize
*Author of original report: Response to: THE ONLY DECEPTION
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I purchase three pairs of shoes during the BOGO half-off promotion and ended up returning two pair. The pair I kept was the half-off pair. When I returned the other two pairs, they rang up all three pair as returned (even though I had kept one pair and they were at home). Then the store rang up the non-returned pair as a new purchase at full price, because I was told I no longer had a qualifying pair for the half-off pair.
Since I had made the original purchases partly with a gift card, I was told they had to issue that part of the refund back on a gift card.
The problem arose when they refused to allow me to use the gift card I received during this return to "repurchase" the shoes I had a home that Famous Footwear now charged to my credit card at full price.
The store argued that the transaction was not technically a purchase even though the half-price shoes were rung up as a purchase at full price.
I will NEVER again shop at Famous Footwear. It is deceptive to not allow a person to use a gift card to pay the difference between the promotional price and the full price when they make the person repurchase the shoes at full price.
This report was posted on Ripoff Report on 08/20/2013 10:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Famous-Footwear/Great-Falls-Montana/Famous-Footwear-Deceptive-practices-regarding-returns-Great-Falls-Montana-1077624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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