• Report: #1043313

Complaint Review: FanBox

  • Submitted: Mon, April 15, 2013
  • Updated: Wed, May 01, 2013

  • Reported By: Jonathan — Lauderhill Florida
FanBox
Internet United States of America

FanBox Unauthorized charges to PayPal account Internet

*General Comment: editing problem and help link problem

*Consumer Comment: un-authorized Paypal charges

*UPDATE Employee: FanBox

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This is a warning to any one that has been getting email from fanbox. I ignored the emails and did not use the so-called services of fanbox but they charge my PayPal account $94.14 for IPL fees, what ever that is.  I do not know how they got the info for the account or how they were able to just charge me.  They showed over $1100 in earnings but when I tried to collect them it came up as not available. I filed a complaint with paypal and deleted my fanbox account and have been calling fanbos for several days and all I get is a recording to leave my email address and phone number and they will get back to me.  I do not think that will happen.


This report was posted on Ripoff Report on 04/15/2013 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/FanBox/internet/FanBox-Unauthorized-charges-to-PayPal-account-Internet-1043313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

editing problem and help link problem

AUTHOR: doug9694 - ()

I have left a couple copmments using this method of cantact. Problem below:---------------------------------------------------

I checked through the FAQ's and found no aswer to me question. Then tried the link below.
We are always here to support you! Need help now? Contact support here  --> Please contact us for support here:

[email protected] as address to send to:  [email protected]  receive:  Delivery to the following

recipient failed permanently:

     [email protected]
----------------------------------------
My original problem is:

I have left comments and before submitting have found errors in my comments. Have found no way to correct spelling and such.


Just sent them in, as is. One was even as a draft and still did not find an edit option. Did I miss it or what??

Maybe you have changed the address and missed updating it???

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#2 Consumer Comment

un-authorized Paypal charges

AUTHOR: doug9694 - ()

Back in Jan/2013 I bid on a couple items. I did not win the bids and they took the bid amounts out of my Paypal. I later checked their TOS and they stated there that under no circumstances will any monies be taken  from your payment sources unless you have won the bids. When I complained they had one of their reps, named  Poet, send me nasty messages claiming I was trying to dedraud fanbox. I spent the money on other fasnbox activities and when I further complained they said sence I already spent the money they would not refund any. I believe that since yhey defruded my that they should have made it right by refunded me and deducted that out of money I had pending at fanbox.

Then in March they took money from my credit card to pay IPL fees that I wasn't going to pay. They got my credit card info when I made a purchase from their site. I did not give them permission to take money any time they choosed.

In my oppinion I was defrauded twice by them.

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#3 UPDATE Employee

FanBox

AUTHOR: FanBox - ()

FanBox has a “no questions asked” refund policy and we can certainly refund your money back to your PayPal account. To request a refund, please email [email protected] and  your request will be responded to within 48 hours.

If you received a charge, your account was utilizing IPL funds to generate earnings and your IPL processing fee was due.

We sincerely apologize for any inconvenience this has caused and please let me know if you need any further clarification about why you were charged.

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