- Report: #913486
Report - Rebuttal - Arbitrate
Complaint Review: FanGu Industrial (Hong Kong) Investment Co. LTD. FG-HK.Com
FanGu Industrial (Hong Kong) Investment Co. LTD. FG-HK.Com6F,A Building,Bofook Lilang Jewellery Culture Indu Internet United States of America
FanGu Industrial (Hong Kong) Investment Co. LTD. FG-HK.Com Andy Wong, Andy Wang, Kuang Bin, Kuang Fu Feng , Fangu Industrial FG-HK.com & ANDY WONG ARE SCAMMERS!!! THEY DON'T CARE ABOUT CUSTOMERS!!! STAY FAR AWAY!! ShenZhen, Internet
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After some what I thought to be careful consideration, I decided to give Andy Wong and his company Fangu Industrial (Hong Kong) Investement Company a try. This was by far the worst mistake I had ever made. I checked out the company website, and the link provided by Andy Wong showing their huge office building in ShenZhen, China. [continued below]....
In total, I ordered around 275 back covers. EVERY SINGLE ONE was either defective, falling apart, or had glue and other substances on it. Each time we receive inventory, we test it on one of our phones we have available. One of the pieces happened to be an iPhone back cover. I took our iPhone 4, and tried placing the iPhone 4 back cover on it, and it would not slide down or fit... I contacted Andy Wong and fg-hk.com about the issues I was having. He said he spoke with their "engineers" and that the back covers were not supposed to slide down... I have been in this industry for years, and if a back cover does not slide down, it is defective and LOW QUALITY! These guys are not OEM's and do not produce goods for Apple like they state.When I contacted Andy Wong about a refund of my money, he refused. And he said he would only issue an exchange. Why would anyone want an exchange for a company that already sent me goods that were ALL 100% defective? I immediately opened a dispute with PayPal, and told them the situation. They said this company is being shady, and they advised me to escalate the dispute to a claim. I escalated it to a claim immediately. PayPal then informed me that I needed to send the goods back to the PayPal verified address before I was eligable to receive my refund. I packed up the items and sent them via DHL. $170USD in shipping later, the items were in ShenZhen. The tracking indicated that the items were on clearance delay. Meaning that Andy Wong or Kuang Bin (the managing partner) did not want to pick up the goods, and they were just trying to delay the process. During this entire time, I would receive emails and skype messages from Any Wong swearing at me, telling me he was going to have his friend in the US hurt me, and making other threats to me and my business..
After a couple of days of the items being on Clearance Delay, I contacted PayPal and said the company was being very shady and was not going to accept the goods or pay my refund,. A representative from PayPal said to email paypal customer service a receipt of my DHL shipment". I sent them a receipt and PayPal finally closed the case in my favor and granted my refund.
STAY AWAY FROM ANDY WONG, KUANG BIN, FG-HK/.COM AND MORE!!!. THEY OPERATE UNDER SEVERAL NAMES WHICH I WILL INCLUDE BELOW'. THEY SELL IPHONE/ IPAD/ AND IPOD PARTS, HTC PARTS, BLACKBERRY PARTS, AND MANY OTHER CELL PHONE ACCESSORIES. BELOW IS A SIGNATURE FROM ANDY WONG'S EMAIL ADDRESS WHICH INCLUDES ALL OF THEIR COMPANY INFORMATION:Fangu Industrial (Hong Kong) Investment Company LTD?Tel. : 86-0755-2888-9726 extension NO. 8015 Cellphone MSN :
(((REDACTED))) andy.wang8880 Address:6F,A Building,Bofook Lilang Jewellery Culture Industry zone , south bay street, Bulan Road ,Longgang,Shenzhen.China
This report was posted on Ripoff Report on 07/17/2012 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/FanGu-Industrial-Hong-Kong-Investment-Co-LTD-FG-HKCom/internet/FanGu-Industrial-Hong-Kong-Investment-Co-LTD-FG-HKCom-Andy-Wong-Andy-Wang-Kuang-Bin-913486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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