• Report: #1050341

Complaint Review: Fandango Movie Tickets

  • Submitted: Sun, May 12, 2013
  • Updated: Sun, May 12, 2013

  • Reported By: Movie goer — Clearwater Florida
Fandango Movie Tickets
Internet USA

Fandango Movie Tickets Fandango does not honor their movie vouchers  Internet

*UPDATE Employee: Using Fandango Tickets

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I received movie ticket vouchers for givien blood from Fandango Movie tickets.  I've tried to use them again and agin, thye never accept the vouchers on any movie.  I tried all 20 movies at the local AMC theaters, it denied the voucher on all movies for severla weeks now...

I also tried to call Fandango and was left on hold twice for 45 minutes and then call was dropped.  You cna;t even lodge a complaint, they don't answer their phones.


This report was posted on Ripoff Report on 05/12/2013 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fandango-Movie-Tickets/internet/Fandango-Movie-Tickets-Fandango-does-not-honor-their-movie-vouchersnbsp-Internet-1050341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Using Fandango Tickets

AUTHOR: Fandango Customer Service - ()

We are sorry for the issues you have encountered while trying to use your One Blood promotional code.  AMC is a partner theater with Fandango.com and any show times on our site should allow your purchase to be completed without any problems.

Unfortunately due to the popularity of the movies currently in theaters our hold times for customers contacting Fandango customer service are much higher than normal.  If you have not yet tried please send an email to our customer service team so we can investigate this issue for you.  In order for us to properly resolve the issue we will need to know the claim code you are trying to redeem, the name of the theater and any specific error message you might have received during your purchase attempts.

Again, we are sorry for the inconvenience and we look forward to hearing from you so we can resolve these issues.

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