- Report: #417803
Report - Rebuttal - Arbitrate
Complaint Review: Fandango, Reservation Rewards
Fandango, Reservation Rewards12200 W. Olympic Blvd., Ste. 150 Los Angeles, California U.S.A.
Fandango - Reservation Rewards Unauthorized credit card charge of $12 Los Angeles California
*Consumer Comment: Same thing happened to me
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Reservation Rewards seemed to me to be a program offered for free by Fandango like the ones you get from cinemas as an instant reward for buying movie tickets.
I was completely shocked to see this charge on my statement and called Reservation Rewards immediately. Their customer support representative seemed very well versed in this process, like she's done this hundreds of times before. Said she would issue a refund and cancel my membership.
I've received a confirmation by email of these two promises and now I'm waiting to see if they follow through. She said it would take between 3 to 5 days to see the refund.
This is a very deceptive process Fandango has in place, especially with a big name like that. I personally think this company should not be allowed to do business anywhere and should be prosecuted to the full extent of the law.
I just found out that Fandango was purchased by Comcast Interactive Media. I hope they right their wrong or I will be leaving Comcast as well.
This report was posted on Ripoff Report on 01/29/2009 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fandango-Reservation-Rewards/Los-Angeles-California-90064/Fandango-Reservation-Rewards-Unauthorized-credit-card-charge-of-12-Los-Angeles-Californ-417803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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