- Report: #1006086
Report - Rebuttal - Arbitrate
Complaint Review: Fandango
Fandango12200 West Olympic Blvd. #150 Internet United States of America
Fandango Fandango ripped me off Internet
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I received the $25 card in the mail within a week. The second card never came, even though my credit card had been charged for both and fees. On 12/7/12, I sent my first email to their customer service dept via their website. From then on, each response I received was a different bizarre excuse. In many cases, I had asked how I could help but the question went unanswered. In my most recent emails, I had requested manager involvement and/or a phone number, but customer service will not provide the information and now they've stopped responding. I've kept all the email threads.
Finally, after 2 months and many email exchanges later, Fandango sent a response saying they had shipped the $50 card. Yay! 7 days later (a few days ago), I received a $25 card in the mail. It was the same amount and image they had sent months earlier. For some reason, they will not send the $50 card with a different personalized image on it, even though I paid for it. I am willing to forego the other image if they would just send what is owed to me, or I'm willing to send this mistake back (at their expense) and get a refund on the $53.95.
Thank you for your time.
This report was posted on Ripoff Report on 01/30/2013 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fandango/internet/Fandango-Fandango-ripped-me-off-Internet-1006086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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