• Report: #968861

Complaint Review: Fandango

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  • Submitted: Tue, November 13, 2012
  • Updated: Tue, November 13, 2012

  • Reported By: Will — Colorado Springs Colorado United States of America
Fandango
Internet United States of America

Fandango Making it difficult to check balance & status of gift cards (as of 11/13/2012) Internet

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Finding the page where I can check the gift certificate balance wasn't clearly marked. Once I found the area and clicked on "Check my balance", it showed a box with "Fandango Gift Card" as the title. There was a card number listed on the back of the card and a "Claim Code" which had to be scratched off. The Fandango webpage does not ask which number to enter, so I tried entering both numbers one at a time. Neither number was valid even though I was clearly checking my Gift Card. When I entered the appropriate number, the webpage stated, "This page is to check the status of Fandango Gift Cards only".  I called Fandango customer service, and a lady told me that she was able to pull up the account and that I had $25 balance. However, I still wasn't able to pull up the balance from their webpage. 

I terms this strategy as the, "run-around" strategy some unethical companies use in order to get people to give up or throw away a validly redeemable item. There is no excuse for this type of experience for an internet retailer. If they were some other physical retailer, I would not be so perturbed.

This report was posted on Ripoff Report on 11/13/2012 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fandango/internet/Fandango-Making-it-difficult-to-check-balance-status-of-gift-cards-as-of-11132012-I-968861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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